Customer & Sales Support Manager with French

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

2-3 years work experience in a corporate work environment.
Excellent time management.
Problems identification and strategic thinking. Solution oriented.
Bachelor degree or in course of obtaining.
Fluency in English and French.
Strong communication skills.
Proactive and independent attitude.

The Customer & Sales Support Manager (shorten CSSM) works within a European, multicultural and fast moving business environment, supporting Sales Operations, Business Units (shorten BU) and Sales Force within the area of Catalogue Management and Maintenance. He/she is located in the EMEA Direct Operations team and has a wide variety of responsibilities, including but not limited to the following:

- Key contact for the Sales organization for Customer E-Catalogue and Portal related matters.
- Guide Sales and implement optimal catalogue structure.
- Proactively informs Sales/Customer on any major change in offering or pricing.
- Provide B2B and/or ELITE solution consultancy.
- Provide consultancy on product specs, Product Lifecycle Management, Replacements, offering and pricing.
- Drive Catalogue setup & maintenance in line with Sales and Customer requirements.
- Proactive manage EOL and NPI in customer offering and catalogue.
- Manage offering and pricing updates across BUs and coordination across regions.
- Accountable for quality and availability of customer catalogue and pricing (including PCCS)
- Setup simplified deals. Setup users and user access.
- Obtain price approval for customer offering and circulate within account team
- Provide customized portal training.
- Manage all quote requests.
- Acts as single point of contact on issues regarding offering, catalogue, B2B and/or ELITE portal access and capabilities.
- Provides guidance for Back Office teams with which a direct relation exists.