UKIMESA Care Agent

Employer: Hewlett Packard Enterprise
Domain:
  • Customer Support - Client Service
  • IT Software
  • Tourism
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • nationwide
    Updated at: 06.12.2021
    Short company description

    At Hewlett Packard Enterprise, our ideas propel our world faster. We’re an industry-leading technology company. And we’re accelerating everything we do. With the industry’s most comprehensive portfolio, our technology and services help transform our customers around the world to become more efficient, more productive and more secure. They enable our customers to go further. And our employees to develop, learn and advance their careers. Ready to change the world? No one’s doing it faster.

    Requirements

    Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.
    Global Operations prioritizes putting customers and partners first by developing the workforce of the future. This involves strategic, inclusive, and collaborative working culture. At our core, we strive to uphold HPE’s values – to partner, innovate and act – we are an organization that plan, source, and provide quality customer and partner experiences.

    In a typical day as a UKIMESA Care Agent, you would:

    Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence.
    Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel.

    Responsibilities

    If you have…

    Typically a Bachelor's degree or equivalent experience and 2-4 years related experience or Master's degree and up to two years experience.
    4-6 years related experience in a telephone support position in a service or end-user support environment. 2 years experience in the microcomputer industry. Technical training in the company or other manufacturers' product lines.
    Working knowledge of the field of Customer Relations.
    Demonstrated verbal communication and customer service skills.
    ntermediate-level knowledge of operating systems software.
    Demonstrated writing/correspondence skills.
    Experience and demonstrated presentation skills.
    Knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility.
    Then join us and make your mark!

    We offer:

    • A competitive salary and extensive social benefits

    • Diverse and dynamic work environment

    • Work-life balance and support for career development

    • An amazing life inside the element! Want to know more about it?

    Then let’s stay connected!