Customer Service Representative with French

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Angajator: Michelin Romania
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Ilfov
  • Actualizat la: 23.11.2021
    Scurta descriere a companiei

    Michelin, a leader in the field of tires, is dedicated to sustainably enriching of the mobility of goods and people through the production, distribution and marketing of tires for each type of vehicle. It also offers innovative business support services, digital mobility services and publishes travel, hotel and restaurant guides, maps and atlases.

    The Michelin Group started its activity in Romania in August 2001.
    Currently, Michelin has over 4400 employees in Romania, and 20 different fields of activity covering over 300 different jobs. Production facilities are based in three plants, one in Florești (Prahova) and two in Zalău. Our Shared Services Center in Bucharest delivers services in: purchasing, finance, logistics, sales administration and human resources.
    Starting with 2018, Bucharest became a coordination center for the Central Europe region (20 countries).

    In 2020, Michelin Romania obtained the Top Employers certification, from the renowned Top Employers Institute, for its Human Resources processes and policies, created for the benefit of its employees.

    Moving forward together!
    Towards your dreams! Towards your ambitions! Towards your career!

    In Michelin, we show you confidence and we encourage and support you to reach your potential. With passion, enthusiasm and pride, we can build the future together, regardless of your experience.

    It is common in Michelin for an Industrial Engineer to continue their career in the Shared Services Center, for a Polish to work in Romania, for a Romanian to become manager in Germany or for a woman to be Plant Manager. The diversity of jobs we manage in the Central Europe region allows us to build surprising career paths, together with our employees.

    Choose to grow with Michelin!


    Michelin Romania SA, as data Controller, will process the data pursuant to the General Data Protection Regulation no. 679/2016 for the purpose of recruiting and selecting candidates.
    Under the Regulation, you have the right of access; the right of rectification or right to erasure; the right to restriction of processing; the right to be notified about rectification or erasure of personal data or restriction of processing; the right to object and the automated individual decision-making; the right to lodge a complaint with the competent national supervisory authority and before the competent courts; the right to restriction of processing and the right to data portability. You may exercise these rights by writing to us at 10 Sos. Bucuresti-Nord, Global City Business Park, Building O1, 3rd Floor, Voluntari, Ilfov County or at dataprivacy_EUC@michelin.com.

    Before sending us any personal data, please consult the complete and permanently updated information regarding the processing of personal data included in the Data Processing Policy available on our website.

    Cerinte

    Our new Customer Service Representative Team is evolving fast due to our focus on quality of service.
    We invite you to start your journey with us by applying for one of the 5 roles available in the next period of time.
    You will be part of a team that has more than 30 colleagues and 3 TL-s.
    We will also support you by offering 2 months training.

    What would you bring to the team?

    Advanced level of English;
    Experience in economics, finance or channel partner business would be a plus;
    Ability to be flexible and work analytically in problem-solving environment;
    Service Orientation: Actively looking for ways to help customers in a way to create trust and deliver customer satisfaction;
    Strong organizational, multi-tasking, and time-management skills as well as excellent communication skills;
    Ability to deliver under tight deadlines to multiple stakeholders;
    Team player and proactive.

    Responsabilitati

    As a Customer Service Representative, you will be responsible for several process in terms of customer satisfaction:

    Manage Order & Delivery
    Captures, records and commits customer orders according to customer needs, agreement and defined service level;
    Proposes product alternatives in case of phase-out or shortage; If relevant, optimizes, plans and coordinates the delivery with customers and partners;
    Informs and follows up with customers.

    Manage Request
    Captures customer’s requests & claims;
    Analyses and provides issue resolution or appropriate answer;
    Contacts, follows up and closes the loop with customer;
    Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences;
    Shares recurring problems with the relevant internal partner(s) in order to find solutions.

    Support sales
    Seizes opportunity to up-sell and cross-sell in response to Customer orders, requests and portfolio management.
    Apply and improve work methods
    Applies standards and procedures (including internal control rules & embargo …); Contributes to continuous improvement to enhance

    In Michelin, we offer:

    A multicultural environment based on respect and transparency;
    Flexible work schedule and home-office options;
    Meal vouchers and lunch discount;
    Private medical subscription;
    Deduction of vacation costs;
    Dedicated commercial offers from our partners;
    The option to customize your own benefits package with: gym access, massage or dental subscription, contribution to private retirement pension, deduction of public transport costs.

    How we recruit: Once you submit your application, one of our recruiters reviews it. If your profile fits our role:

    We have a phone call to get to know each other;
    We hold assessments to see your language skills and competencies;
    We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.

    Pass all stages with flying colors, and we’ll send you an offer.