Windows Client Support

ATOS is a global leader in digital transformation with employees in 71 countries and annual revenue of € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions.

The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

We are looking for your application if you have:
• A relevant educational background within IT or equivalent.
• Strong German skills, both written and spoken are mandatory
• Experience working in technical support and with customers.
• MS Office O365 suite of applications.
• Windows desktop OS troubleshooting including Windows 7 and Windows 10.
• Light Windows Server and Active Directory administration, especially setting up and maintaining user accounts and Exchange mailboxes.
• Able to work independent, yet being a good team player.
• Strong analytical skills with the capability to resolve issues in a timely and structured manner.
• Business Hours (9-17)

What will you do as a Windows Client Support?
• Working in HPC environment (on-premises and cloud), which is the mechanism behind groundbreaking scientific discoveries used for designing new products, simulate test scenarios etc.
• Focus on delivering a positive client experience over the phone and email by actively supporting the client and keeping them up to date throughout the lifecycle of the case.
• Work with users to identify, troubleshoot, and resolve issues as well as collect feedback that will help improve our products.
• Packaging or provision of the applications in the software deployment tool.
• Elimination of software installation problems, analysis, monitoring, documentation
• Participation in the roll-out of new solutions.
• Monitoring and patching of the database systems on clients.
• Application for new CAT servers (asset system, power lines, etc.)
• Creation of documentation, training materials and installation descriptions.

What we offer:
• Training and certifications: Ongoing In-depth training with current and emerging products and technologies.
• Flexible benefits: Medical program, Sports benefits, Lunch vouchers, Mobile phone, Laptop.
• Compensation: Competitive salary package and relocation bonus for candidates outside West Area.
• Extra vacation days.