Windows Client Support

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Angajator: Atos
Domeniu:
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • Timisoara
  • Actualizat la: 26.10.2021
    Scurta descriere a companiei

    Atos is a global leader in digital transformation with over 110,000 employees in 73 countries and annual revenue of over € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

    Cerinte

    We are looking for your application if you have:
    • A relevant educational background within IT or equivalent.
    • Strong German skills, both written and spoken are mandatory
    • Experience working in technical support and with customers.
    • MS Office O365 suite of applications.
    • Windows desktop OS troubleshooting including Windows 7 and Windows 10.
    • Light Windows Server and Active Directory administration, especially setting up and maintaining user accounts and Exchange mailboxes.
    • Able to work independent, yet being a good team player.
    • Strong analytical skills with the capability to resolve issues in a timely and structured manner.
    • Business Hours (9-17)

    Responsabilitati

    What will you do as a Windows Client Support?
    • Working in HPC environment (on-premises and cloud), which is the mechanism behind groundbreaking scientific discoveries used for designing new products, simulate test scenarios etc.
    • Focus on delivering a positive client experience over the phone and email by actively supporting the client and keeping them up to date throughout the lifecycle of the case.
    • Work with users to identify, troubleshoot, and resolve issues as well as collect feedback that will help improve our products.
    • Packaging or provision of the applications in the software deployment tool.
    • Elimination of software installation problems, analysis, monitoring, documentation
    • Participation in the roll-out of new solutions.
    • Monitoring and patching of the database systems on clients.
    • Application for new CAT servers (asset system, power lines, etc.)
    • Creation of documentation, training materials and installation descriptions.

    Alte informatii

    What we offer:
    • Training and certifications: Ongoing In-depth training with current and emerging products and technologies.
    • Flexible benefits: Medical program, Sports benefits, Lunch vouchers, Mobile phone, Laptop.
    • Compensation: Competitive salary package and relocation bonus for candidates outside West Area.
    • Extra vacation days.