Vas Cloud Front Office engineer [English speaking]

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Employer: Connect 44
Domain:
  • IT Hardware
  • IT Software
  • Telecommunication
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 23.11.2021
    Short company description

    Connect44 was founded in the heart of Switzerland. Our goal was to support Telecom Operators and Equipment Manufacturers to design, manage and Optimise Mobile Networks. Starting with some of the first 2G voice networks, we began to grow our team of professionals to equip ourselves for new projects with new technologies and new ways of working. Investing substantial amounts of our budget on training, we started to move into 3G then 4G. Soon came the changes to IP networks, VOIP and preparing networks for large amounts of data by modernisation of old analogue networks to the digital standards. Over the past years Connect44 has steadily developed key longterm partnerships with its clients in many European countries with offices in Switzerland, UK, Germany, France, Romania and Chile.

    Requirements

    Key experience:

    Basic knowledge of Unix/Linux operating systems
    Basic knowledge in database like MySQL, SQL, Oracle
    Good understanding of Network, Switch, Router, Firewall, TCP/IP protocol, IP security policies
    Good understanding of Cloud technologies (virtualisation, VMWare)
    Good knowledge in Microsoft Office suite

    Skills:

    Bachelor’s Degree in Computer Science, Electric/Telecom Engineering, Information Technology or related fields or relevant equivalent experience
    Highly self-motivated and diligent
    Self-starter and pro-active
    Excellent team-working skills, stress resistant
    Strong performance focus
    Be able to judge on operational acceptance complex new systems / applications
    Aptitude for quickly learning technical and procedural topics
    Problem-solving skills with an emphasis on resolution of technical problems and demonstrated ability to quickly understand complex systems
    Excellent written and verbal communication skills in English language
    Previous experience in NOC environment could be a plus
    Certifications: Any Certification related to Telecom shall be an added advantage

    Responsibilities

    24/7 supervision of VAS Cloud platform and all related services and applications in accordance with the agreed service levels
    Monitoring, troubleshooting, fault acknowledgement and fault analysis
    Follow-up on incidents from reception of request until closure
    Work with the application for trouble ticket management
    1st level restoration and preventative maintenance
    Support the Problem Management process by providing input for problem tickets
    Support the Change Management process by handling customer communications for all planned works during change window
    Work utilising pre-prepared Instruction, script commands
    Maintains the service delivery level within the agreed SLAs
    Report on relevant KPI’s in relationship to agreed levels
    Work on shift 24/7 11.5 hours per shift up to 4 weekend days per month maximum