Customer Service Analyst | with German | Remote

Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)

The profile of our future colleague includes:

• Great communication skills, both written and verbal
• Mandatory advanced level of German language (B2-C) and medium level of English language
• Good knowledge of MS Office package (Outlook, Excel, Word, PowerPoint)
• Equivalent knowledge and experience using ERP systems (SAP preferential)
• Client support/customer service experience
• Focus on customer satisfaction
• Detailed oriented and problem-solving skills
• Ability to work efficiently in a fast-paced, process-driven environment
• Ability to learn fast and adapt easily

This team oversees functions such as settlements, clearances, record maintenance, regulatory compliance services and resolving of customer queries, having as focus the customer satisfaction by delivering high quality service, using professional language in contact with both internal and external customer, keeping professional attitude in any case of conflict situation.The activities and tasks are a mix between inbound/outbound calls and back-office responsibilities.