HR Contact Center with German and English - Remote

We #changelives! Descoperă oportunități globale cu GI Group Holding, un pionier în servicii HR care valorizează și promovează evoluția carierei tale.

Parte a unei echipe de peste 6700 de specialiști prezenți în 34 de țări, noi ne angajăm să dezvoltăm piața muncii prin soluții inovatoare și personalizate. Alege să lucrezi într-un mediu care apreciază valoarea personală și profesională.

Construiește-ți cariera cu noi! Contactează-ne pentru a explora cum te putem ajuta.

We are looking for a talented HR Contact Center with German and English for our client, who provides specialized business operations, such as finance and accounting, IT, applications development and maintenance, and HR.

Requirements:

- Fluent in German (C1 proficiency) and in English (B2) in both oral and written;
- Experience in Customer Service is nice to have;
- Excellent customer service skills and customer handling experience;
- Takes well thought-out action to evaluate, troubleshoot, and follow-up on customer issues, including testing, replicating, and escalating scenarios.

Responsibilities:

- Answer incoming customer communications, which will involve assessing caller’s needs, entitling the call through analyzing the situation, and offering accurate solutions. - Research complex customer questions thoroughly to provide accurate information and solutions.
- Provide accurate information to the customer, anticipating future concerns and communicating next steps in the process effectively.
- Engage with other areas of the business as needed to meet customer needs.
- Maintain On-time attendance and schedule adherence.
- Maintain meets or exceeds scorecard rating (engagement, productivity, and quality goals).

Benefits:

- Work from home in the current social context;
- Continuous learning and exposure to a disruptive business and new challenges;
- Personalized benefits package, including meal vouchers and medical services.

If you are interested please apply directly!