Employee Admin Lead

British American Tobacco is a leading tobacco group, with brands sold in more than 200 markets. We employ more than 57,000 people and, with over 200 brands in our portfolio, we make the cigarette chosen by one in eight of the world’s one billion adult smokers. We hold robust market positions in each of our four regions – Americas; Asia-Pacific; Eastern Europe, Middle East and Africa; and Western Europe – and we are leaders in more than 60 markets.

Minimum degree in HR or equivalent;
10+ years HR Services experience in a Shared Service Center environment;
5+ years of managerial experience;
Exceptional customer service and stakeholder management skills;
Tolerance for ambiguity;
Proficiency in MS Office;
Strong communication and presentation skills;
Identify opportunities that can improve efficiency of business processes

Manages a team of Employee Administration Specialists, ensuring they deliver a high-quality service to the customers, through effective on-boarding, performance management, training and development;
Prioritizes the workload and requests for Employee Admin Specialists so that the team achieves agreed KPIs and SLAs;
Has deep knowledge of Employee Administration service delivery and compliance issues in order to act as a point of escalation for Specialists with complex queries;
Creates a collaborative working environment in team to support knowledge and good practice sharing and to ensure the effective balance of team capacity, capabilities and service;
Develops a long-term relationship with customers, ensuring the team acts and is perceived as an extension of the HR departments;
Identifies and ensures implementation of improvement opportunities;
Ensures collaborative working environment in team to support knowledge sharing and good practice and to ensure the effective balance of team capacity, capabilities and service.