WFM OPERATIONS SPECIALIST- ENGLISH- BRASOV
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Employer: | Majorel Romania |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 19.01.2022 |
Remote work: | On-site |
Majorel este unul dintre principalii furnizori de BPO din întreaga lume. Compania are peste 48.000 de angajați în 28 de țări din întreaga lume, având poziția de lider de piață în Europa, Orientul Mijlociu și Africa, Asia și America. Majorel proiectează și produce soluții personalizate pentru diferite tipuri de business-uri, acoperind o gamă largă de procese comerciale prin oferirea de servicii integrate
Requirements
commercial education /preferably work experience in service centers
- very good computer skills / very good knowledge of MS Office, especially Excel (pivot, etc)
- very good experience as a scheduling or real time management specialist, minimum 2 years
- experience with InVision or other planning software beneficial
- very good understanding of numerical reasoning and analytical thinking
- very good English spoken and written
- high communication and interpersonal skills
- high resilience and flexibility
- team orientation and ability to motivate
- analytical, structured, results-oriented approach and a high level of initiative
- completing tasks with attention to detail and constant accuracy checks
- ability to analyze critical situation in the context of operational planning with the aim to present solutions
- ability to interpret complex contractual facts with regard to scheduling
- available for work schedule: 24/7
- creation and maintenance of scheduling according to the interval forecast while balancing out requirements of the client, the management and the employees
- controls variations between staff available & required per interval and provides adjustment solutions
- creation, analysis and editing of forecasts, capacity plans, charts and reports
- communication interface to employees, operating executives and departments
- works closely together with WFM Manager and Project Stakeholders
- continuously analyzes processes, makes suggestions for optimizing them and takes responsibility in implementing new processes
- optimizing the handled volume for all Channels to ensure the Forecast is met within predetermined KPIs
and the optimal allocation of skills
- controlling of staffing and available resources taking into account the forecast targets
- taking of actions to increase outcome when KPIs are endangered and to minimize commercial losses
- participate in meeting with clients or potential client when required
Our offer:
Attractive rewards and additional performance based bonuses
Annual fixed bonuses
Full private medical insurance & discounted prices for the dependents of the employee
Child birth support
Online library access for passionate book readers
Various discounts for gym classes & other recreational activities
Free development training, for both personal and professional purpose, via our E-Learning platform
Multicultural and enthusiastic work environment
Lunch vouchers
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