Accounts Receivable Analyst (Bilingual Collector with French)

Employer: Dover Business Services
  • Insurances - Financial Intermediaries
  • Banks - Financial Institutions
  • Accounting - Finance
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 17.01.2022
    Short company description

    Dover Business Services (DBS) is an independent business to business service provider within Dover Corporation, a diversified global manufacturer with annual revenues of $7.5 billion. DBS is accountable for delivering selected transactional services in Finance to the entire organization. With locations in Downers Grove - Illinois, Suzhou - China, Cebu - Philippines and Bucharest – Romania, DBS centres operate across the globe to maximize service to our Operating Companies.


    • Previous minimum 3 years’ experience in collections
    • Proficient computer skills including Microsoft Excel experience
    • Previous experience in Oracle system, SAP and other ERP systems
    • Bachelor’s degree in Accounting, Business Management, Accounting Technology or related field.
    • Excellent verbal and written communications skills required in English and French
    • Preferred enterprise wide collections technology or software such as Highradius and GetPaid
    • Ability to work in a fast paced, high volume environment while remaining organized with strict attention to detail
    • Ability to meet deadlines and produce accurate results
    • High level of customer focus and ability to maintain a positive attitude at all times
    • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
    • Ability to prioritize and multi-task in a fast-paced environment
    • Self-directed, positive and ethical role model able to work with minimal supervision
    • Ability to maintain a professional demeanor at all times with customer and coworkers; fully observe Dover’s Code of Ethical Conduct, Employee Handbook “Personal Conduct of Employees” policies and ISO Quality System Standards


    • Perform customer account verification, research, issue resolution and collection activities such as email and outbound call.
    • Reach out to the business unit’s sales team and counterparts to resolve customer disputes.
    • Monitor and track status of ServiceNow tickets assigned to the team.
    • Work closely with cash application analyst relative to payment posting based on customer remittance advice in an accurate and timely manner; redirecting incorrect payments as appropriate
    • Processing and monitoring customer credit exposure (including coordination with Operating Company to appropriately manage customer relationships),
    • Monitoring for overdue accounts, potential collection problems, maintenance and release of credit holds
    • Preparation, maintenance, updating, submission and presentation of collection reports and aging of receivables
    • Facilitates customer information updates with Master Data Management (MDM)
    • Perform payment issue investigation leading towards issue resolution by working closely with Sales, Customer Service, Operations and Shipping groups
    • Maintain productivity and meet service level agreements in a complex environment, including working with and referencing data in legacy accounting systems
    • Assist with other projects or duties as assigned, including continuous improvement efforts

    Other info

    Continuous learning environment
    Work in a multicultural and diverse environment
    Competitive salary package
    Competitive benefits package which includes meal tickets, gift tickets for special occasions (Easter, Christmas, June 1st, etc), medical subscription, transportation allowance