Level 2 Technical Support Specialist with English

bitExpert - Our pulse is cross-technology software development that beats with every line of code.

Join our international team of more than 40 colleagues. As different as we are, we all have one thing in common – the curiosity about technology and knowledge. We are an experienced, motivated, purposeful, and cheerful team that is always looking forward to new challenges.

Requests:

• experience in a similar position
• IT background (e.g.: Computer Science, Automation, Cybernetics graduate)
• Basic database understanding (how it works, query interpretation, query writing)
• Ability to interpret/analyze code and application logs in order to troubleshoot errors
• Problem solver, customer oriented
• Ability to analyze, synthesize and make decisions under SLAs
• Strong communication skills
• Teamwork skills
• Negotiation skills, diplomatic
• English: fluent
• Flexibility for travel (during knowledge transfer 50% and up to 15-20% after)
• Willing to do on call support (from home)

Responsibilities:

• Analyzing customer developed programs, batch files, job control scripts, file deliveries and database content by using customer tools and 3rd party tools
o Application specific scripts on dedicated server platforms
o SLA checkpoints (e.g. server response times, downtimes, process availability, etc.)
o Interfaces (e.g. log files, scripts, file transfers etc.)
o Databases (e.g. central DB processes, error writing processes, table spaces, load and performance characteristics etc.)
o Definition and Performing daily health checks (e.g. daily data imports, file transfers and provisioning on dedicated servers, etc.)
• Provide support in all deployment and administration related activities;
• Participate in the production and maintenance of the infrastructure requirements for the new IT projects and the major releases of the existing IT systems and applications;
• Provide basics tasks of 3rd level support including debugging, test cases;
• Responsible for incident, problem, change, release, configuration management, technical support;
• Perform application deployment related testing (installation, removal, and reinstallation) and adjust the installation scripts, procedures and guidelines;
• Create/update product documentation;

Nice to have:

• ITIL V3 certification
Experience in the following:
• Windows Server 2008/2012
• Oracle SQL / MS SQL, Oracle PL/SQL, Oracle V11.2
• MS SQL Server 2008 R2, MS SQL Server 2012
• Programming skills in .NET V3.5 and higher / C# V3.0 and higher
• Programming skills Oracle-SQL, MS SQL 2008
• Active Directory
• HP Business Service Manager
• IIS (Internet Information Server) Web Server

What we offer:

Competitive compensation
Agile environment
International team of motivated and experienced people
Work and development in a multinational environment
Opportunity to learn and grow
Occasional work from home and flexible working hours