Spectrum Protect Specialist

Employer: bitExpert
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 08.12.2021
    Short company description

    bitExpert - Our pulse is cross-technology software development that beats with every line of code.

    Join our international team of more than 40 colleagues. As different as we are, we all have one thing in common – the curiosity about technology and knowledge. We are an experienced, motivated, purposeful, and cheerful team that is always looking forward to new challenges.


    Requirements

    We are looking for a Spectrum Protect Specialist to join our office in Bucharest. During this period with the pandemic, the job will be remote. The work schedule is from Monday to Friday from 09:00 to 18:00 with one hour lunch break.

    Requirements:

    • You possess a good knowledge of IBM Spectrum Protect formerly Tivoli Storage Manager (TSM)

    Soft skills:

    •Ability to structure, draft and review technical documentation
    •Ability to work under high challenges and remain decisive
    •Should be able to mentor junior members of the team
    •Should act as a role model
    •Willingness to learn new things
    •Extremely flexible if the workflow is changing
    •Fluent English (spoken and written)
    •Communicative competence (pro-active)
    •Team player
    •A very positive attitude towards life
    •Highly motivated

    You will work with the following tools& systems:

    •Spectrum Protect Server Admin knowledge
    •knowledge of the library would be an advantage
    •Spectrum Protect Client Skill on Unix (AIX, Linux) and Windows
    •Basic Unix knowledge (either Linux/AIX)
    •Basic DB2 Skills would be an advantage

    Preferred Technical and Professional Experience:

    •Manage the Spectrum Protect / TSM environment (updates, tuning, troubleshooting, etc.)
    •Tape handling, experience with dedup and container storage pools, monitoring, and problem determination
    •If possible, administration of the DB2 database for Spectrum Protect / TSM (updates, tuning, troubleshooting)
    • DB2 knowledge
    • Basic security knowledge in the Spectrum Protect / TSM environment (security requirements)
    • Cloud Object Store expertise

    Responsibilities

    Responsibilities:

    • Provide end-to-end remote technical support for Spectrum Protect & adjacent technology suite;
    • Perform problem determination, problem source identification, and support on product suite and operating systems/databases;
    • Involve further levels of support or development where required and assisting in technical escalation procedures, when necessary, whilst maintaining ownership of the problem for the client;
    • Ensure service level commitments are met, clients are kept fully informed of progress, and deadlines are maintained when escalating problems;
    • Prevent any customer dissatisfaction by actively managing their problem;
    • Coordinate the problem management process and managing commitments made to clients whilst balancing them with the operational business requirements;
    • Use support center tools for information research, retrieval and investigation, and accurate logging and progression of problem records; Support colleagues, team leaders and Management to achieve the business and operational objectives;
    • Take on extra duties when and as necessary in response to evolving service requirements and/or ad-hoc special support needs;
    • Share your knowledge to educate others in the team on your areas of responsibility, develop a wider appreciation of the operation and help grow colleagues to enable suitable cover for your primary role during periods of absence or high workload peaks.

    Other info

    What we offer:

    Competitive compensation
    International team of motivated and experienced people
    Work and development in a multinational environment
    Opportunity to learn and grow