Level 2 Technical Support for Techline (After Sales)

Angajator: Bertrandt Engineering Technologies
Domeniu:
  • Altele
  • Inginerie
  • Transporturi
  • Tip job: full-time
    Nivel job: peste 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 02.12.2021


    Your activity:

    • You will provide Level 2 support for the repair of vehicles around the world;
    • Troubleshoot automotive diagnostics problems;
    • You will be in charge of business coordination between Level 1, 2 and 3;
    • Escalate unresolved Level 2 incidents to Level 3;
    • Monitor the processing of incident files including hard points and proposed solutions, escalated incidents, type and frequency, an alert indicator;
    • Prepare incident capitalization file,  incident summary documents;
    Candidate’s profile :  
    • Completed studies in automotive engineering or similar;
    • Expertise in customer technical support and after-sales assistance;
    • Familiar with After-sales engineering, diagnosis, maintenance, repair, Spare parts, repair methods / labor time, vehicle engineering processes, engines, gearboxes and PWT;
    • More than 5 years expertise in the fields of diagnostics (electronic systems) and automotive repair, as well as with the associated tools;
    • Good knowledge of either English or French language, second language is a plus;
    • Proficient digital competences, able to understand and adapt quickly to new software;
    With more than 53 facilities in Europe, the Bertrandt Group has been providing development solutions for the international automotive and aircraft industry since 1973. Every day, more than 13 000 employees guarantee extensive know-how and support our client (Manufacturer and OEM) with management, design and industrialization solutions.

    Bertrandt Bucharest offers you opportunities in the automotive sector (body in white, interior and exterior, layout, powertrain, and electronics) Moreover, we are also present in interdisciplinary field such as project management, quality management, supply chain/industrialization and validations.