Level 2 Technical Support for Techline (After Sales)

Your activity:

• You will provide Level 2 support for the repair of vehicles around the world;
• Troubleshoot automotive diagnostics problems;
• You will be in charge of business coordination between Level 1, 2 and 3;
• Escalate unresolved Level 2 incidents to Level 3;
• Monitor the processing of incident files including hard points and proposed solutions, escalated incidents, type and frequency, an alert indicator;
• Prepare incident capitalization file,  incident summary documents;

• Completed studies in automotive engineering or similar;
• Expertise in customer technical support and after-sales assistance;
• Familiar with After-sales engineering, diagnosis, maintenance, repair, Spare parts, repair methods / labor time, vehicle engineering processes, engines, gearboxes and PWT;
• More than 5 years expertise in the fields of diagnostics (electronic systems) and automotive repair, as well as with the associated tools;
• Good knowledge of either English or French language, second language is a plus;
• Proficient digital competences, able to understand and adapt quickly to new software;