Technical Information Manager After Sales

Employer: Bertrandt Engineering Technologies
  • Others
  • Engineering
  • Transport
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 28.11.2021

    Your activity:

    • You will be providing after-sales technical information to resolve vehicle quality issues, documentents, repair methods and spare parts;
    • Deployment of blockades and special technical operations (OTS);
    • Active participation in the LUP QC (unique list of customer quality problems) treatment process and provision of the necessary technical information to resolve vehicle quality problems in after-sales networks;
    • Participaticipate in the documentation of OTS files (recall campaigns);
    • Manage and animate transversally to ensure the availability of spare parts necessary for the application of the technical information prepared;
    • Produce periodic and ad hoc activity reports & summary documents;
    Candidate’s profile :  
    • Completed studies in automotive engineering or similar;
    • Familiar with spare parts, repair methods / labor time, vehicle engineering processes, gearboxes, powertrains, accessories;
    • Drafting of technical documents and after-sales information systems;
    • Workshop expertise to be able to carry out physical checks and validations of technical solutions on the vehicle;
    • Proven experience in working transversally across functions;
    • Expertise in documentation design (paper and electronic);
    • Good knowledge of either English or French language, second language is a plus;
    • Proficient digital competences, able to understand and adapt quickly to new software;