Technical Information Manager After Sales

Your activity:

• You will be providing after-sales technical information to resolve vehicle quality issues, documentents, repair methods and spare parts;
• Deployment of blockades and special technical operations (OTS);
• Active participation in the LUP QC (unique list of customer quality problems) treatment process and provision of the necessary technical information to resolve vehicle quality problems in after-sales networks;
• Participaticipate in the documentation of OTS files (recall campaigns);
• Manage and animate transversally to ensure the availability of spare parts necessary for the application of the technical information prepared;
• Produce periodic and ad hoc activity reports & summary documents;

• Completed studies in automotive engineering or similar;
• Familiar with spare parts, repair methods / labor time, vehicle engineering processes, gearboxes, powertrains, accessories;
• Drafting of technical documents and after-sales information systems;
• Workshop expertise to be able to carry out physical checks and validations of technical solutions on the vehicle;
• Proven experience in working transversally across functions;
• Expertise in documentation design (paper and electronic);
• Good knowledge of either English or French language, second language is a plus;
• Proficient digital competences, able to understand and adapt quickly to new software;