Diagnostic Engineer Support L2

Angajator: ALTEN Romania
  • Customer support - Client service
  • Inginerie
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Pitesti
  • Job la nivel national
    Actualizat la: 06.12.2021
    Scurta descriere a companiei

    ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN KEPLER.


    To ensure success in this role, you need the following experience and skills:

    • Bachelor`s Degree in Electrical /Electronics;
    • Minimum 2- 3 years of experience in diagnosis;
    • Knowledge of CANalyzer, DDT 2000 mandatory;
    • Strong knowledge of how different systems work in a vehicle;
    • Knowledge about automotive diagnosis and electronics;
    • Advanced level of English;
    • Customer-oriented working attitude.


    About our open position: Diagnostic Engineer Support Level 2

    • As a Diagnostic Engineer L2, you will be responsible for performing electrical diagnoses when errors occur and providing level 2 support.

    A typical day might include the following:

    • Ensuring Level 2 Customer Incident Forms processed
    • Responsible for the unresolved level 2 customer incident file escalated to level 3;
    • Dashboard for monitoring the processing of incident files including hardpoints and proposed solutions, escalated incidents, type, and frequency, an alert indicator;
    • Working on the incident summary documents such as capitalization files;
    • Ensuring continuous improvement.