German IT Support Agent - Remote

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Employer: DK Global Recruitment
Domain:
  • Customer Support - Client Service
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 29.10.2021
    Remote work: On-site
    Short company description

    DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector, we have developed advanced skills that we use to help Companies relocate candidates globally, and assist candidates to relocate smoothly and find their desired employment.

    Requirements

    Fluent German and English Language
    Good communication skills
    Team player
    A keen eye for details and problem-solving attitude

    Responsibilities

    Answering phone calls in the mentioned languages, on a priority established by the team leader
    Handling emails/web cases/chats, translating them into the appropriate language, depending on customer requirements, as per the service levels agreed in terms of response time
    Troubleshooting IT problems (incidents)
    Correct and complete documentation of all incidents, with an accurate description of all troubleshooting steps, followed

    Other info

    Excellent salary
    Private medical insurance
    Professional training provided by experts
    Great chance to develop your career
    Remote from any city in Romania

    Our clients are highly reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.

    Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with hiring company for initial screening of your profile suitability and duplicate check.

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