Team Leader vacancies with German in Krakow

Employer: DK Global Recruitment
Domain:
  • Education - Training
  • Management Trainee
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Abroad
  • Updated at: 24.10.2021
    Short company description

    DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector, we have developed advanced skills that we use to help Companies relocate candidates globally, and assist candidates to relocate smoothly and find their desired employment.

    Requirements

    Excellent business communication skills; written, verbal and presentation skills (German and English)
    Good understanding of Banking products like Payments, client onboarding, KYC, sanctions, transaction monitoring, Fraud / charge backs / dispute handling
    Prior experience of team handling specially from contact center / banking back-office / banking operations
    Good people management, performance management like performance evaluation/ appraisals of team members
    Ability to handle customer escalation
    Strong ability to influence, lead and motivate your team and other stakeholders as required to enable high performance
    Ability to resolve issues within the team to avoid escalations and to create a learning culture within the team on resolution skills
    Ability to coach team members in line with campaign demands
    Ability to effectively manage teams and take appropriate formal action if / as needed
    Issue Resolution and Escalation Management
    Problem Solving, Self-Management & Decision-Making
    Applies detailed knowledge and skills to complex (or new) work situations in multiple settings
    Can assist other team members with questions and problems related to this skill
    Proactive with a strong ethic and eagerness to ‘go the extra mile’
    Adaptable to learn new processes, concepts and skills
    Ability to work in a fast-paced deadline driven environment
    Flexible to work on Saturday & in rotational shifts - Any 8 hours shift b/w 8:00 am – 8:00 pm

    Responsibilities

    Managing a team of Executives Advisors supporting contact center for a banking client (Voice / Chat) to reach their full potential by monitoring daily activity
    Performance in line with set KPIs, monitoring and reporting on individual and team performance
    Lead and motivate the team to success by fostering an environment of continuous improvement
    Identify coaching and training needs and address same
    The successful Supervisor / Team Leader will be a proactive individual who will work on his / her initiative
    Ability to clearly demonstrate achievement of results in previous roles
    Energy and maturity to drive inter-departmental teams to deliver on project goals
    Excellent influencing and interpersonal skills, with the ability to foster relationships at all levels within the business
    Change advocate - with a capability to manage a team through continuous improvement with changing resource needs
    Identify opportunities for improvement and efficiency gains within their designated function
    Act as the overall point of escalation for the team
    Ensure Service Level Agreements (SLA’s) are maintained and flag upwards any concerns
    Quickly gain an understanding of the processes and systems in use
    Assume full ownership and responsibility for the team for the team achieving its KPI’s
    Coaching, supporting, training and motivating all team members as routine tasks
    Producing reports as and when required on current and projected performance
    Attending management meetings playing a key role in the success of the department
    Taking a lead in the recruitment and selection process for new recruits
    Manage all performance related matters with all team members; taking appropriate formal action as required
    Be the voice of the customer in the Company
    Any ad-hoc and all other duties as the role evolves

    Other info

    Life insurance
    2 weeks of paid accommodation
    Assistance in finding a place to stay
    Flight ticket
    Private health insurance
    MultiSport Card
    Subsidy for foreign language courses
    Christmas and holiday bonuses
    Clear career path in a growing multinational organization

    Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.

    Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with hiring company for initial screening of your profile suitability and duplicate check.

    DKHK