Team Leader vacancies with German in Krakow

DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector, we have developed advanced skills that we use to help Companies relocate candidates globally, and assist candidates to relocate smoothly and find their desired employment.

Excellent business communication skills; written, verbal and presentation skills (German and English)
Good understanding of Banking products like Payments, client onboarding, KYC, sanctions, transaction monitoring, Fraud / charge backs / dispute handling
Prior experience of team handling specially from contact center / banking back-office / banking operations
Good people management, performance management like performance evaluation/ appraisals of team members
Ability to handle customer escalation
Strong ability to influence, lead and motivate your team and other stakeholders as required to enable high performance
Ability to resolve issues within the team to avoid escalations and to create a learning culture within the team on resolution skills
Ability to coach team members in line with campaign demands
Ability to effectively manage teams and take appropriate formal action if / as needed
Issue Resolution and Escalation Management
Problem Solving, Self-Management & Decision-Making
Applies detailed knowledge and skills to complex (or new) work situations in multiple settings
Can assist other team members with questions and problems related to this skill
Proactive with a strong ethic and eagerness to ‘go the extra mile’
Adaptable to learn new processes, concepts and skills
Ability to work in a fast-paced deadline driven environment
Flexible to work on Saturday & in rotational shifts - Any 8 hours shift b/w 8:00 am – 8:00 pm

Managing a team of Executives Advisors supporting contact center for a banking client (Voice / Chat) to reach their full potential by monitoring daily activity
Performance in line with set KPIs, monitoring and reporting on individual and team performance
Lead and motivate the team to success by fostering an environment of continuous improvement
Identify coaching and training needs and address same
The successful Supervisor / Team Leader will be a proactive individual who will work on his / her initiative
Ability to clearly demonstrate achievement of results in previous roles
Energy and maturity to drive inter-departmental teams to deliver on project goals
Excellent influencing and interpersonal skills, with the ability to foster relationships at all levels within the business
Change advocate - with a capability to manage a team through continuous improvement with changing resource needs
Identify opportunities for improvement and efficiency gains within their designated function
Act as the overall point of escalation for the team
Ensure Service Level Agreements (SLA’s) are maintained and flag upwards any concerns
Quickly gain an understanding of the processes and systems in use
Assume full ownership and responsibility for the team for the team achieving its KPI’s
Coaching, supporting, training and motivating all team members as routine tasks
Producing reports as and when required on current and projected performance
Attending management meetings playing a key role in the success of the department
Taking a lead in the recruitment and selection process for new recruits
Manage all performance related matters with all team members; taking appropriate formal action as required
Be the voice of the customer in the Company
Any ad-hoc and all other duties as the role evolves

Life insurance
2 weeks of paid accommodation
Assistance in finding a place to stay
Flight ticket
Private health insurance
MultiSport Card
Subsidy for foreign language courses
Christmas and holiday bonuses
Clear career path in a growing multinational organization

Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.

Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with hiring company for initial screening of your profile suitability and duplicate check.

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