HR System Analyst

  • Resurse Umane - Psihologie
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Timisoara
  • Actualizat la: 20.01.2022
    Scurta descriere a companiei

    De aproape 22 ani, lantul de magazine Profi se dezvolta continuu, in ritm accelerat. Este aproape de pragul de 1.500 de magazine in peste 681 de localitati, si urmeaza sa deschida sute de noi magazine in urmatorii ani.
    Profi este cel mai mare angajator privat din Romania, care se mandrește cu peste 2.000 de colegi promovati anual.
    In 2021 Profi a introdus un nou concept de magazin – care, in baza succesului de care se bucura, urmeaza sa se extinda in intreaga retea – lucru ce puncteaza inca un pas important in evoluția companiei.
    Povestea Profi nu are sfarsit ci doar capitole noi, ce prind contur alaturi de toti colegii nostri si anunta transformari insemnate!
    Abia asteptam sa aflam mai multe si despre tine ai sa ne cunoastem!


    - Minimum 1 year of working knowledge of Success Factors application, with focus on EC module,
    - Experience with SF / EC incident troubleshooting and management,
    - Ability to identify and suggest the improvements in existing processes,
    - Excellent interpersonal and communication skills,
    - Proactive and result-oriented,
    - Other ticketing tool working experience is a plus.


    - Assist internal users with the use and usability of the Success Factors application;
    - Diagnose, troubleshoot and resolve issues while providing exceptional service;
    - Provide help-desk support of assigned cases including outbound call and internal support tickets;
    - Document all interactions with accounts and create trail for others to follow;
    - Use product knowledge and experience to resolve difficult tickets submitted by end-users while making use of problem-solving abilities.

    Alte informatii

    Meet PROFI!

    Good people, offering good products. Making together unforgettable moments.
    Day by day, we work as a team, trying to achieve our goals and making things happen.
    Closer both to our customers, but especially to all the other people around us, whom we want to inspire, engage them and grow together with.
    We look to be better, because we do not want only to sell products, but we want to create memorable experiences together.
    Everything we do, every day, every moment, inside and outside of our company, supports and nourish our brand.

    Joining PROFI and being one of our brand ambassadors, here’s what we offer you:

    - working in the modern retail network with the largest geographic coverage in Romania,
    - highly competitive compensation package, including performance bonus components,
    - working with best-in-class technologies in an international team,
    - structured and clear career path within the team,
    - flexible worktime,
    - possibility of work from home.