International Account Advisor with German

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.

Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

Your day to day:

Act as a frontline interface with customers of Vodafone companies worldwide. Role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a Vodafone global customer service standard.

With these skills, you are a great candidate:

- Germany Level – C2 Speaking Proficiency

- Strong verbal communication skills

- High problem solving skills

- Proficiency in using MS Office applications is a plus

- Ability to present value added solutions to clients

- High emotional intelligence and soft skills with the ability to manage high-profile customers

- Achieves goals in a timely manner while providing excellent client service

- Ability to learn, seek knowledge and self development

- Experience in a multi-system environment

- Preferable experience within a contact centre or customer service environment for 1 year

With these activities, you will have a great impact on our business:

- Respond efficiently and effectively to customer queries through all available omni-channels (phone, chat, incidents, etc…)

- Identify secondary (possible or hidden) customer needs and attempt to add value accordingly

- Ensure service level agreements are met and maintained through accuracy in handling required task and through communicating positively with all involved parties (2nd Line, 3rd Line, etc…) in order to facilitate timely issue resolution

- Follow agreed processes / procedures to raise and resolve customer queries as well as propose potential process improvements where applicable.

- Own and manage customer engagement and interaction ensuring all agreed quality attributes are met and exceeded.

- Manages the balance of benefits for the customer and the business

Sounds like the perfect job? We’ve got even more to offer:

Work from Home
Medical and dental services
Life insurance
Dedicated employee phone subscription
Special discounts for gyms and retailers
Ongoing Education
You get to work with tried and trusted web-technology
Getting in on the ground floor of a technology changing company