Customer Complaint Officer

Humangest Romania este parte a grupului SGB Humangest Holding, grup cu capital integral italian, specializat in consultanta in domeniul resurselor umane. Obiectivul nostru este sa oferim partenerilor, candidatii potriviti nevoilor lor, precum si idei inovatoare pentru problemele ce pot aparea in domeniul resurselor umane. Humangest Group iti ofera solutii in gasirea unui loc de munca, atat in cadrul echipei noastre, cat si in cadrul companiilor client.

What critical skills are needed for this position?
• Technical University degree or related fields;
• Excellent time management, good organizational skills and the ability to multitask/prioritize;
• Customer oriented skills, providing technical advice to customer;
• English – advanced level, German is a plus;
• Good computer skills are necessary (Windows, Office, etc.);
• Team-spirit and collaboration with other departments (Sales, Order Processing, Product management, R&D, Production, etc.);
• Sociable, with high communication skills with customers and organize your work self-dependent and target oriented.

What will be your duties and responsibilities in this job?

• Provide customer support and communication related to product performance and technical details;
• Replicate and/ or investigate customer requests by email or telephone;
• Evaluation and prioritization of support inquiries;
• Cooperation with all internal and external departments of the organization;
• First contact person for technical support inquiries from customers about our laboratory products;
• Support for quality issues/complaints in topics concerning quality and technical matters;
• Keep the customer informed of internal actions, corrective actions and status of analyzes;
• Keeps in touch with the customer in terms of product quality (complaints, quality documentation);
• Responsible to review customer expectation and answering time in less than 48 hours.

We offer:
• Competitive Salary & Benefits;
• Meal tickets (value 20 Ron);
• Gift tickets for Christmas and Easter;
• The 13th salary;
• Consistent referral bonus;
• Annual bonus;
• Medical insurance for you and your family;
• Transport secured from Timisoara, Dumbravita & Giroc;
• Professional Development Opportunities;
• Gym and Wellness special discount package;
• Team buildings & events;
• Relaxing area;
• Flexible program & breaks.