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Technical Support with German
Acest job nu mai este activ!Vezi toate job-urile Prohuman active.Vezi toate job-urile Technical Support with German active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.ro |
Angajator: | Prohuman |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 11.11.2021 |
Remote work: | On-site |
With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.
Cerinte
- Good customer relationship management skills;
- Ability to absorb and then fully communicate technical information and data;
- Approachable, adaptable and solution-orientated;
- Very organized, reliable and consistent;
- Ability to co-operate and work with peoples from different cultures;
- Focused customer service background
- Fluency in English and German;
- At least 1 year of relevant experience;
- Being interested / motivated to learn more about power electronics .
- Responsible for Hotline support and level 1 engineer support;
- Responsible for SLM and TLM technical support service to customer or partner independently or jointly with a technical support team;
- Onsite support in case of major or critical problems that can't be solved by customer or local subcontractor according to SLA;
- Responsible for handling technical cases on ticket system;
- Responsible for Network Upgrade/Swap according to the team planning;
- Responsibilities include but, not limited to: Monitoring, updating Quality analysis and improvement processes.
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