HR Team Lead with German (Remote work)

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

Skills that make your work successful:

Advanced German and English language proficiency;
Demonstrated expertise in process area;
Coaching/mentoring skills;
Demonstrated issue management/problem solving skills;
Discretion, professionalism, confidentiality and judgment;
Strong organization skills, attention to detail and follow through to resolve any outstanding issues;
Advanced written and verbal communication skills; manages internal and external/client communications with individuals at all levels;
Ability to function effectively as a team member and organize work activities for others on the team;
Ability to adapt to changing environment and support of multiple clients;
Ability to develop /analyze/interpret data, rationale for alternative solutions to problems and take appropriate action;
Ability & interest in training other team members;
Ability to implement business solutions addressing specific needs of functional area or process, by researching Best Practices;
Ability to set and strive to achieve specific, measurable, and challenging goals;
Ability to motivate and develop people with a variety of development goals with minimal assistance from direct manager;
Ability to anticipate and identify emerging issues and act upon those that may affect areas of responsibility and affect other teams;
Ability to implement new approaches, methods, alternatives, or solutions and identify potential impacts in their own as well as others area of responsibility;
Advanced knowledge of company standard software. . email, Internet Explorer, Microsoft Office Package;
Ability to communicate appropriately with people at various levels, both in formal and informal settings.

Your career is about bringing your skills, your curiosity and your best true self to your work. Here, you’ll match your ingenuity with the latest technology to make incredible things.

In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence.

Every day is a process of growth, being responsible of:


Business Operator:

Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities;
May perform data entry or other client related tasks in various systems, as required;
May make decisions about the day-to-day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling. Includes adjusting work hours as necessary to meet deadlines, ., overtime, evening and weekend hours;
Manage workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from direct manager;
Perform and/or ensure completion of quality review check on outgoing work (., proof data entry, correspondence, and other tasks) within immediate team to ensure quality, accuracy, and consistency;
Identify and assist with development of support materials for team use, ., training manuals, job aids, and views in databases ;
Ensure completion of time and expense reports for self and team members per policies. Maintain accurate records for chargeable time to client projects;
Prepare, analyze and interpret complex reports/information and formulate conclusions;
Ensure that all of the client responsibilities occur in accordance with the Statement of Work and Service Level Agreement with client(s) ;
Act as technical and functional resource and Subject Matter Expert for team members, peers and/or clients as assigned;
May be accountable for ongoing management of effective client service relationship in one area of the business, by acting as main point of contact for senior client representatives.


Value Creator:

Anticipate, identify, and assess complex issues/problems. Develop and implement a corresponding plan of action to bring the situation to resolution. Communicate changes to direct manager;
Identify, document, and review opportunities for team improvement in procedures/processes/standards to gain cost-effectiveness and efficiency; provide cost estimates and execute implementation of improvements required to direct work within clear budgetary guidelines;
Meet with project managers on large or complex projects to determine format, plan the project timeframe and estimate the project’s overtime needs;
Perform analysis of quality audits; analyze results and develop process improvements to maintain quality deliverables;
Assist with providing operational statistics and escalate operational issues to direct manager.


People Developer:

Plan and facilitate weekly (as required) team calls/meetings. May present and facilitate at group meetings and new hire integrations; may develop presentation content;
Create annual team objectives with direct manager approval. Monitor and coach team to meet objectives;
prepares, coordinates and conducts performance appraisals, and counsels employees on career and performance/disciplinary issues;
May participate, either voluntarily or through direct manager’s request, on task forces, process teams, committees and special projects.