Reliability Engineer

Business Infrastructure Services (BIS) is responsible for the providing business aligned, best of breed technology solutions, engineering & extended level of infrastructure support. The department is made up of the following teams:

• Capital Markets
• Post Trade
• Corporate Technology
• Shared Technology
• Data and Analytics
• Wealth
• Delivery
• Service Excellence

This Reliability Engineer role is aligned to the Post Trade pillar within Business Infrastructure Services (BIS)

Role Description

This is a Reliability Engineer role within the Business Infrastructure Services (BIS) organisation in I&C, focussed on the Post Trade businesses.

This Reliability Engineering (RE) role combines software and systems engineering for building and running large-scale, distributed, fault-tolerant systems. RE ensures that internal and external services meet or exceed reliability and performance expectations while adhering to our engineering principles. RE is also an engineering approach to building and running production systems, we engineer solutions to operational problems. Practices such as limiting time spent on operational work, blameless post-mortems, proactive identification, and prevention of potential outages.

• Identifies and proposes strategic service and system changes, enhancements and developments and liaises with appropriate third party and software vendors, users and IT teams
• Responsible for delivering best of breed enhancements to the environment including but not limited to automation, monitoring and alerting
• Architect, Design and Drive enhancements to the environment through to implementation
• Proactively ensure the highest levels of systems and infrastructure availability
• Understand existing complex environment and be able to easily identify problem areas and undertake successful implementations to resolve and/or mitigate
• Apply the best of Site Reliability Engineering, DevOps, CI/CD and Infrastructure as Code practices to simultaneously increase change velocity and platform stability
• Ensuring monitoring performance and identifying any issues, identify possible solutions, and work with support engineers to provide resolution
• Participate in the design of information and operational support systems
• Install, configure, test and maintain operating systems, application software and system management tools
• Provide an advanced level of support to the existing environment when required
• Maintain security, backup, and redundancy strategies
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
• Escalate risks and issues and provide frequent status reports and for management
• Write and maintain appropriate documentation for manual and automated processes
• Manage, deliver and monitor a number of key improvements to the current systems and infrastructure
• Actively report on project progress, raising risks and managing deliverables often with conflicting priorities and timescales

• BS/MS degree in Computer Science, Engineering (or a related subject) or have 10+ years relevant experience in similar role and environment;
• Have a strong technical background; 7+ years' experience in an IT or technology support role
• 4-5 years of experience in DevOps/SRE;
• Pro-active behaviour that demonstrates initiative and positive work ethic;
• Solid interpersonal skills and comfortable interacting with stakeholders at both infrastructure and application levels;
• Ability to manage diverse locations and employees from diverse cultures;
• Experience of managing a range of internal and external stakeholders

• Experience in benchmarking and performance analysis of parallel applications & workflows
• Experience with automation software (e.g., Puppet, Ansible) preferably;
• Experience with virtualization and containerization (e.g., VMware, RHEV) preferably;
• Experience with monitoring systems;
• Experience with scripting (e.g., shell scripts, Perl, Ruby, Python);
• Systems configuration and administration: Windows and/or Linux;
• Networking experience load balancing, network security, standard network protocols (HTTP/s, DNS, etc.);
• Database knowledge (Oracle, MSSQL);
• Strong experience in public cloud platforms (AWS and Azure);
• Experience with containerization (Kubernetes, Docker);
• Experience in monitoring and data analytics tools such as Prometheus, Grafana, Dynatrace, Open Telemetry, ELK;
• Experience with CI/CD tooling Jenkins, GitLab, and others;
• Experience deploying infrastructure as a code (Terraform);
• Ability to analyse how components of a distributed system work together using a broad range of skills and tools;
• Pro-active behaviour that demonstrates initiative and positive work ethic;
• Solid interpersonal skills and comfortable interacting with stakeholders at both infrastructure and application levels;
• Ability to manage diverse locations and employees from diverse cultures;
• Experience of managing a range of internal and external stakeholders

We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios. If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career.

We maximise each employee's potential through personal development through a wide range of learning tools both formal and informal. We believe in remunerating our people with competitive salaries and a range of attractive benefits such as:

• 25 days' holiday per year
• Share Purchase Plan
• Private Medical Insurance
• Dental Coverage
• Life insurance
• Pillar 3 Private Pension Plan
• Meal Vouchers
• Flexible Benefits
• Bookster
• Volunteering Events
• Team Buildings

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise - and our purpose. You'll be part of an organisation of over 25,000 people, spanning 70 countries. We recognise the individual perspectives each of our colleagues brings, and our diverse workforce is one of our greatest strengths. In supporting collaboration and creativity and encouraging new ideas across a diverse and inclusive workforce, we can improve how we are driving financial stability, empowering economies and enabling customers to create sustainable growth.

LSEG offers a range of tailored benefits and support from healthcare and retirement planning to paid volunteering days and wellbeing initiatives.

We are an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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