Call Center - Lb Engleza

Mentor's is a head-hunting and direct search company specializing in management and sales positions.

Native level or fluency in English, both verbal and written.
Excellent communication and customer focus (both verbal and written).
Good working knowledge of the Support key functions, procedures and policies.
Problem solving, investigative and multi-tasking skills with highest attention to detail.
Willingness to work outside of set business hours – for example late nights and weekends

Perform conversion/retention efforts through promotions, events, bonus offers and various outbound
projects via telephone, chat and email.
➢ Handling all customer related queries via all contact channels (telephone, chat and emails) and escalate
sensitive cases according to set procedures.
➢ Analyse and investigate accounts and raise to relevant Operation Queues/ Reports and take relevant actions
on such accounts as required.
➢ Work according to established standards and liaise with the various other Departments in all locations as
required.