Call Center - Lb română

Angajator: Mentor's Search
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 28.10.2021
    Scurta descriere a companiei

    Mentor's is a head-hunting and direct search company specializing in management and sales positions.

    Cerinte

    Excellent communication and customer focus (both verbal and written).
    Good working knowledge of the Support key functions, procedures and policies.
    Problem solving, investigative and multi-tasking skills with highest attention to detail.
    Willingness to work outside of set business hours – for example late nights and weekends

    Responsabilitati

    ➢ Perform conversion/retention efforts through promotions, events, bonus offers and various
    outbound projects via telephone, chat and email.
    ➢ Handling all customer related queries via all contact channels (telephone, chat and emails) and
    escalate sensitive cases according to set procedures.
    ➢ Analyse and investigate accounts and raise to relevant Operation Queues/ Reports and take relevant
    actions on such accounts as required.
    ➢ Work according to established standards and liaise with the various other Departments in all
    locations as required