Support Engineer - Exchange Online
...enthusiastic and outstanding! ... helpful and present! ...young and smart!... ah, almost forgot:
This is in a nutshell the Lugera team in Romania.
A bunch of dedicated, happy people ready to face in a natural, positive and friendly fashion all your challenges... a bunch of people at the service of people, unconditionally!
We started with hope in our souls and a smile on our faces when many others were there, way ahead of us.
We managed to make our voice heard out loud and the warmth of our hearts touched each and every recruitment we accomplished... why? ...because we are caring people, driven by the power of
“WE CAN DO IT!”
And you know what? We continue this way! And Lugera Republic is whatever republic should be: smiles on every face, glamour on every "street", laughter and success in every "building"!
Everyone who applies for a Lugera job is officially a citizen of our republic!
Fluency in English+ French/Italian/Spanish/German language, both written and orally;
Excellent communication skills and a customer oriented attitude;
Growth mindset and strong believer that knowledge can be developed with effort and persistence;
Good understanding and experience of network concepts (DNS, network protocols, IP and ports, etc.);
Good knowledge and experience of OS basics (registry, processes, rights, and permissions, etc.), Active Directory (Authentication Protocols, PKI), Office 365 services;
Knowledge of Exchange/Outlook 2010/2013/2016 (architecture, troubleshooting, design, administration) is a plus.
Providing quality support and reliable technical solutions via phone or email in order to find the best solution for technically complex problems;
Consulting and collaborating with your immediate peers or colleagues around the world and with management and engineering to resolve issues;
Empowering customers to find information, self-solve when they decide to, and learn more about the company's products, services, and support;
Advising customers on how to gain additional value from their acquired products;
Documenting your technical work and research to help your colleagues, improve the product, and improve the support experience;
Maintaining a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.
Contract: 18 months;
Schedule: Monday to Friday 09.00-18.00 or 10.00-19.00; remote at the moment, mixed in the future;
Benefits: learning possibilities (certifications), medical services subscription at Regina Maria, access to fitness and sauna area, internal library access.