L3 IT Customer Support - French + English

EVERIENCE Romania is present in Timisoara since 2013 and received in 2019 the 1st prize for High Tech companies on the local market.

Our main activities:

Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Salesforce, Cegid and for client-specific applications

IT Service Desk (40%): Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365

BPO (20%): Externalization of business processes, back-office activities within our specialization

Join and grow with EVERIENCE!
Choose a job that makes sense among our current opportunities.

Essential experience/skills:

- The employee must be technically autonomous and must work in close collaboration with the actors of the support chain (SD, proximity and infra team).
- The profile must be a Workstation Engineer, it will support the local technicians as Level 2/3.
- He must therefore have a good level of technical analysis, autonomy and ability to develop the skills of local technicians.

Spoken languages: Advance French + English

The desired profile will have to process tickets escalated by the onsite team:

- Workstation environment and its components (physical and virtual)
- Windows 10
- Windows Servers,
- SCCM (master, packaging)
- Office, OneDrive
- SharePoint,
- Active Directory,
- Supervision / monitoring /automatisation
- LAN/WAN Networks
- Backup
- Security elements (traffic flow, firewall, VPN)
- ToIP CISCO (terminals)