L2 IT Customer Support – Italian & English

Angajator: EVERIENCE Romania
  • Customer support - Client service
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Timisoara
  • Actualizat la: 14.10.2021
    Scurta descriere a companiei

    EVERIENCE Romania is present in Timisoara since 2013 and received in 2019 the 1st prize for High Tech companies on the local market.

    Our main activities:

    Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Salesforce, Cegid and for client-specific applications

    IT Service Desk (40%): Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365

    BPO (20%): Externalization of business processes, back-office activities within our specialization

    Join and grow with EVERIENCE!
    Choose a job that makes sense among our current opportunities.


    Responsibilities :

    - 2nd level IT support for our client employees by providing support to end-users and will interface with an L1 service desk team to achieve deliverables supporting the end-users
    - Provide detailed and precise information to support teams and to the L1 team
    - Identifying, handling and solving the requests
    - Conduct diagnosis and solve or escalate incidents to the right departments
    - Monitor servers and services, Managing alerts: Promptly apply the documented fix or escalate to dedicated support team
    - Provide assistance to KM in retrieving /creating/validating procedures


    Requirements :

    - Spoken languages: fluent Italian + English
    - Previous service desk, onsite support and/or customer care experience
    - Technical Background
    - Analytical skills, providing positive customer service, interpersonal skills, listening skills, and team spirit
    - Energetic, enthusiastic, highly motivated and organized individual
    - A strong emphasis is placed on providing a timely resolution to support requests.
    - Availability to work in shifts