L2 IT Customer Support – Italian & English

EVERIENCE Romania is present in Timisoara since 2013 and received in 2019 the 1st prize for High Tech companies on the local market.

Our main activities:

Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Salesforce, Cegid and for client-specific applications

IT Service Desk (40%): Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365

BPO (20%): Externalization of business processes, back-office activities within our specialization

Join and grow with EVERIENCE!
Choose a job that makes sense among our current opportunities.

Responsibilities :

- 2nd level IT support for our client employees by providing support to end-users and will interface with an L1 service desk team to achieve deliverables supporting the end-users
- Provide detailed and precise information to support teams and to the L1 team
- Identifying, handling and solving the requests
- Conduct diagnosis and solve or escalate incidents to the right departments
- Monitor servers and services, Managing alerts: Promptly apply the documented fix or escalate to dedicated support team
- Provide assistance to KM in retrieving /creating/validating procedures

Requirements :

- Spoken languages: fluent Italian + English
- Previous service desk, onsite support and/or customer care experience
- Technical Background
- Analytical skills, providing positive customer service, interpersonal skills, listening skills, and team spirit
- Energetic, enthusiastic, highly motivated and organized individual
- A strong emphasis is placed on providing a timely resolution to support requests.
- Availability to work in shifts