L1 IT Customer Support - Spanish (+English)

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Employer: EVERIENCE Romania
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Timisoara
  • Updated at: 16.05.2024
    Remote work: On-site
    Short company description

    EVERIENCE Romania is present in Timisoara since 2013 and received in 2019 the 1st prize for High Tech companies on the local market.

    Our main activities:

    Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Salesforce, Cegid and for client-specific applications

    IT Service Desk (40%): Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365

    BPO (20%): Externalization of business processes, back-office activities within our specialization

    Join and grow with EVERIENCE!
    Choose a job that makes sense among our current opportunities.

    Requirements

    Requirements:

    - Spoken languages: fluent Spanish and English (B2/C1);
    - Technical college or university is not mandatory as necessary training will be ensured;
    - Previous customer support experience is an advantage;
    - Excellent customer service abilities: client orientation, active listening and interpersonal skills;
    - Ability to work in a dynamic environment and to multitask;
    - Availability to work in shifts.

    What we offer:

    - Permanent contract
    - Central building offices with an excellent view of the city, top facilities and equipment ( During the pandemic we all work from home)
    - Competitive salary
    - Performance bonus
    - Meal tickets and gift vouchers
    - Training opportunities
    - Regina Maria medical package
    - Copayment 7Card
    - Extra vacation days
    - Massage at the office day
    - Fruits on the house

    What about choosing much more than a job? #AJobThatMakesSense

    Responsibilities

    We are searching for tech-savvy enthusiasts!

    If you enjoy using computers and find satisfaction in helping others find the ideal solution, YOU are our future colleague!

    And you'll also be considered a hero when you solve our customer's challenges.



    What you will do:

    - Provide accurate and optimal IT solutions via telephone, e-mails or chat;
    - After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware);
    - Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;
    - Follow-up the existing back-log;
    - Comply with project’s performance indicators;
    - Communicate with other designated teams and escalate complex issues.

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