L1 IT Customer Support - Spanish (+English)

Employer: EVERIENCE Romania
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Timisoara
  • Updated at: 28.03.2024
    Remote work: On-site
       

    You can apply to this ad only with your hipo.ro account, without creating a CV.

    Completing the web form for a new account on hipo.ro takes 2 minutes or you can go even faster by importing your data from Facebook or Linkedin.
    Short company description

    EVERIENCE Romania is present in Timisoara since 2013 and received in 2019 the 1st prize for High Tech companies on the local market.

    Our main activities:

    Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Salesforce, Cegid and for client-specific applications

    IT Service Desk (40%): Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365

    BPO (20%): Externalization of business processes, back-office activities within our specialization

    Join and grow with EVERIENCE!
    Choose a job that makes sense among our current opportunities.

    Requirements

    Requirements:

    - Spoken languages: fluent Spanish and English (B2/C1);
    - Technical college or university is not mandatory as necessary training will be ensured;
    - Previous customer support experience is an advantage;
    - Excellent customer service abilities: client orientation, active listening and interpersonal skills;
    - Ability to work in a dynamic environment and to multitask;
    - Availability to work in shifts.

    What we offer:

    - Permanent contract
    - Central building offices with an excellent view of the city, top facilities and equipment ( During the pandemic we all work from home)
    - Competitive salary
    - Performance bonus
    - Meal tickets and gift vouchers
    - Training opportunities
    - Regina Maria medical package
    - Copayment 7Card
    - Extra vacation days
    - Massage at the office day
    - Fruits on the house

    What about choosing much more than a job? #AJobThatMakesSense

    Responsibilities

    We are searching for tech-savvy enthusiasts!

    If you enjoy using computers and find satisfaction in helping others find the ideal solution, YOU are our future colleague!

    And you'll also be considered a hero when you solve our customer's challenges.



    What you will do:

    - Provide accurate and optimal IT solutions via telephone, e-mails or chat;
    - After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware);
    - Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;
    - Follow-up the existing back-log;
    - Comply with project’s performance indicators;
    - Communicate with other designated teams and escalate complex issues.

       

    You can apply to this ad only with your hipo.ro account, without creating a CV.

    Completing the web form for a new account on hipo.ro takes 2 minutes or you can go even faster by importing your data from Facebook or Linkedin.

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