Customer Assistance Agent -Dutch and Flemish

Employer: SalesConsulting
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 07.10.2021
    Short company description

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Requirements

    • Diploma and degree fresh graduates with fast learning ability
    • Native speakers: Dutch or Flemish and English language B2-C1-level
    • Passionate about cars experience in relevant fields is a plus.(rent a car, dealership, insurance)
    • Attention to details.
    • Customer oriented
    • Solution oriented

    Responsibilities

    • Creating and maintaining a good relationship with the client
    • Handling nаtivе languаgе customеr contаcts, including responding to incoming phone calls and written correspоndеncе.
    • Delivering service excellence by efficiently problem-solving and positively reacting to customer situations in a professional, polite and clear manner
    • Meet standards in volume, quality, performance & attendance.
    • Fully investigates the Customer’s requirements using specific systems and procedures
    • Understanding and resolving the customer request, or creating & agreeing on action plans to lead to resolution.
    • Accurate logging of all contacts and following up on action plans using a case management system
    • Where necessary liaising with business partners - i.e. Dealers, Field Managers and internal departments to develop service request resolutions & action plans.
    • Escalating issues to the Team Leader, ensuring the group maintains professionalism at all times whilst working within strict service level criteria.
    • Performs other related duties, as assigned, flexibility towards work
    • Ensure compliance with company regulations with regards to Data Security and Protection Standards