It Customer Support

Angajator: ALTEN Romania
Domeniu:
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • Lugoj
  • Timisoara
  • Job la nivel national
    Actualizat la: 16.10.2021
       

    Puteti aplica la acest anunt doar prin crearea unui cont pe hipo.ro, fara sa va creati si un CV.

    Completarea formularului de cont nou pe hipo.ro dureaza doar 2 minute sau puteti importa datele din Linkedin sau Facebook pentru a rezolva si mai rapid.
    Scurta descriere a companiei

    ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN KEPLER.

    Cerinte

    • Good knowledge of troubleshooting desktop operating systems (W7, W8, W10) and Office 365 package
    • Asset management principles knowledge
    • Basic knowledge of networking (Routing, Firewalls, DNS)
    • Customer and action oriented
    • Ability to present and make him/herself understood by the audience
    • Familiarity with ITIL Foundations, practices and processes
    • Good English skills both speaking and writing

    Responsabilitati

    • Providing entry-level technical support for desktop hardware and software issues; providing basic hardware and software services to clients with basic technology problems,
    • Implement and standardize IT equipment (office PC, printers, mobiles)
    • Recording of incidents; monitoring progress and information to the caller; recording solutions provided
    • Resolves a wide variety of IT hardware issues, software, and operational issues;
    • Maintains high standard of customer service when prioritizing requests;
    • Tracking asset information for all customer related to IT equipment.
    • Disposal of equipment including degaussing and erasing of confidential information
    • Tracking of all software assets, to include license keys, version and renewal information
    • Physical servers rooms and communications room daily checks.

       

    Puteti aplica la acest anunt doar prin crearea unui cont pe hipo.ro, fara sa va creati si un CV.

    Completarea formularului de cont nou pe hipo.ro dureaza doar 2 minute sau puteti importa datele din Linkedin sau Facebook pentru a rezolva si mai rapid.