IT Customer Support
Acest job nu mai este activ!
Vezi toate job-urile ALTEN Romania active.
Vezi toate job-urile IT Customer Support active pe Hipo.ro
Vezi toate job-urile in IT Hardware active pe Hipo.ro
Vezi toate job-urile in IT Software active pe Hipo.ro
ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN KEPLER.Cerinte
• Good knowledge of troubleshooting desktop operating systems (W7, W8, W10) and Office 365 package
• Asset management principles knowledge
• Basic knowledge of networking (Routing, Firewalls, DNS)
• Customer and action oriented
• Ability to present and make him/herself understood by the audience
• Familiarity with ITIL Foundations, practices and processes
• Good English skills both speaking and writing
• Providing entry-level technical support for desktop hardware and software issues; providing basic hardware and software services to clients with basic technology problems,
• Implement and standardize IT equipment (office PC, printers, mobiles)
• Recording of incidents; monitoring progress and information to the caller; recording solutions provided
• Resolves a wide variety of IT hardware issues, software, and operational issues;
• Maintains high standard of customer service when prioritizing requests;
• Tracking asset information for all customer related to IT equipment.
• Disposal of equipment including degaussing and erasing of confidential information
• Tracking of all software assets, to include license keys, version and renewal information
• Physical servers rooms and communications room daily checks.