IT Customer Support

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Angajator: ALTEN Romania
Domeniu:
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • Lugoj
  • Job la nivel national
    Actualizat la: 05.12.2021
    Scurta descriere a companiei

    ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN KEPLER.

    Cerinte

    • Good knowledge of troubleshooting desktop operating systems (W7, W8, W10) and Office 365 package
    • Asset management principles knowledge
    • Basic knowledge of networking (Routing, Firewalls, DNS)
    • Customer and action oriented
    • Ability to present and make him/herself understood by the audience
    • Familiarity with ITIL Foundations, practices and processes
    • Good English skills both speaking and writing

    Responsabilitati

    • Providing entry-level technical support for desktop hardware and software issues; providing basic hardware and software services to clients with basic technology problems,
    • Implement and standardize IT equipment (office PC, printers, mobiles)
    • Recording of incidents; monitoring progress and information to the caller; recording solutions provided
    • Resolves a wide variety of IT hardware issues, software, and operational issues;
    • Maintains high standard of customer service when prioritizing requests;
    • Tracking asset information for all customer related to IT equipment.
    • Disposal of equipment including degaussing and erasing of confidential information
    • Tracking of all software assets, to include license keys, version and renewal information
    • Physical servers rooms and communications room daily checks.