Junior IT Support - with German

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

- Spoken languages: German, always English as a secondary language support;
- Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.

- Provide first line IT technical support, research, resolve, and respond to general issues: office, windows, outlook, internet, and/or specific applications - received via telephone calls and e-mails from different kinds of customers;
- Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;
- Demonstrate excellent customer service at all times.