Junior IT Support - French

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Employer: Prohuman
Domain:
  • Customer Support - Client Service
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Timisoara
  • Updated at: 05.11.2021
    Remote work: On-site
    Short company description

    With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

    Requirements

    - Spoken languages: advanced French and English (B2/C1);
    - Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit;
    - Availability to work in shifts.

    Responsibilities

    - Provide first line IT technical support with accurate and creative solutions to customer problems;
    - Research, resolve, and respond to general issues (office, windows, outlook, internet, specific applications) received via telephone calls and e-mails from different kinds of customers;
    - Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;
    - Demonstrate excellent customer service at all times.

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