Junior IT Support - French
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Employer: | Prohuman |
Domain: |
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Job type: | full-time |
Job level: | 0 - 1 years of experience |
Location: |
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Updated at: | 05.11.2021 |
Remote work: | On-site |
With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.
Requirements
- Spoken languages: advanced French and English (B2/C1);
- Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit;
- Availability to work in shifts.
- Provide first line IT technical support with accurate and creative solutions to customer problems;
- Research, resolve, and respond to general issues (office, windows, outlook, internet, specific applications) received via telephone calls and e-mails from different kinds of customers;
- Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;
- Demonstrate excellent customer service at all times.
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