Customer support representative with DUTCH

Angajator: Catoprest
Domeniu:
  • Customer support - Client service
  • Media - Jurnalism
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Job la nivel national
    Actualizat la: 19.10.2021
    Scurta descriere a companiei

    Atragem, identificam și selectăm cel mai potrivit candidat.

    CATOPREST oferă soluții de recrutare, oferind clienților săi servicii personalizate în funcție de specificul activității.
    CATOPREST a fost infiintata in anul 2009 pentru a oferi soluții care să permită companiilor din Romania să aibă acces la cei mai potriviți candidați din industria automotive, cea a serviciilor, precum si companii implicate in productie de serie, industria electronica, cosmetice, FMGC si industria maselor plastice.

    Cerinte

    Field of activity: FASHION
    Type: Fully REMOTE

    For our client, a multinational outsourcing company, we are looking for a "next to native" speaker with a profile similar to the criteria below:

    - Positive attitude, communicative and proactive
    - Advanced level of the Dutch language (at least B2->C1), written and spoken
    - Good command of English
    - Good PC operating skills
    - Excellent communication and relationship skills, customer-oriented attitude
    - Ability to organize and cooperate
    - Excellent analytical skills and attention to detail

    Responsabilitati

    - Receive inquires from end customers via phone, e-mail, or chat
    - Identifies the client's needs correctly and offers the necessary support
    - Reports the information obtained from calls in the company's database
    - Cooperates with the hierarchical superiors or with the other departments in order to solve the requests coming from the clients
    - Makes follow-up and scheduled calls to the client
    - Possible tasks: Website information, promotion information, products, delivery, orders placed, product replacement, billing information.

    Alte informatii

    The job is fully remote, and the work schedule is in two shifts:

    Shift 1: 10:00 - 19:00

    Shift 2: 14:00 - 23:00

    During the training period, the physical is required he physical attendance at the company's office situated in Bucharest (the first 2-3 weeks).

    Benefits:

    - Employment contract for an indefinite period

    - Meal vouchers after the first 3 months

    - Private medical insurance after the first 6 months

    - Young and dynamic work environment and opportunities for advancement

    - Specialized training within an international company