Customer support representative with DUTCH
Atragem, identificam și selectăm cel mai potrivit candidat.
CATOPREST oferă soluții de recrutare, oferind clienților săi servicii personalizate în funcție de specificul activității.
CATOPREST a fost infiintata in anul 2009 pentru a oferi soluții care să permită companiilor din Romania să aibă acces la cei mai potriviți candidați din industria automotive, cea a serviciilor, precum si companii implicate in productie de serie, industria electronica, cosmetice, FMGC si industria maselor plastice.
Field of activity: FASHION
Type: Fully REMOTE
For our client, a multinational outsourcing company, we are looking for a "next to native" speaker with a profile similar to the criteria below:
- Positive attitude, communicative and proactive
- Advanced level of the Dutch language (at least B2->C1), written and spoken
- Good command of English
- Good PC operating skills
- Excellent communication and relationship skills, customer-oriented attitude
- Ability to organize and cooperate
- Excellent analytical skills and attention to detail
- Receive inquires from end customers via phone, e-mail, or chat
- Identifies the client's needs correctly and offers the necessary support
- Reports the information obtained from calls in the company's database
- Cooperates with the hierarchical superiors or with the other departments in order to solve the requests coming from the clients
- Makes follow-up and scheduled calls to the client
- Possible tasks: Website information, promotion information, products, delivery, orders placed, product replacement, billing information.
The job is fully remote, and the work schedule is in two shifts:
Shift 1: 10:00 - 19:00
Shift 2: 14:00 - 23:00
During the training period, the physical is required he physical attendance at the company's office situated in Bucharest (the first 2-3 weeks).
- Employment contract for an indefinite period
- Meal vouchers after the first 3 months
- Private medical insurance after the first 6 months
- Young and dynamic work environment and opportunities for advancement
- Specialized training within an international company