REMOTE - Customer support representative with DUTCH

Atragem, identificam și selectăm cel mai potrivit candidat.

CTP Group oferă soluții de recrutare, oferind clienților săi servicii personalizate în funcție de specificul activității.
CTP Group a fost infiintata in anul 2009 pentru a oferi soluții care să permită companiilor din Romania să aibă acces la cei mai potriviți candidați din industria automotive, cea a serviciilor, precum si companii implicate in productie de serie, industria electronica, cosmetice, FMGC si industria maselor plastice.

Field of activity: FASHION
Type: Fully REMOTE

For our client, a multinational outsourcing company, we are looking for a "next to native" speaker with a profile similar to the criteria below:

- Positive attitude, communicative and proactive
- Advanced level of the Dutch language (at least B2->C1), written and spoken
- Good command of English
- Good PC operating skills
- Excellent communication and relationship skills, customer-oriented attitude
- Ability to organize and cooperate
- Excellent analytical skills and attention to detail

- Receive inquires from end customers via phone, e-mail, or chat
- Identifies the client's needs correctly and offers the necessary support
- Reports the information obtained from calls in the company's database
- Cooperates with the hierarchical superiors or with the other departments in order to solve the requests coming from the clients
- Makes follow-up and scheduled calls to the client
- Possible tasks: Website information, promotion information, products, delivery, orders placed, product replacement, billing information.

The job is fully remote, and the work schedule is in two shifts:

Shift 1: 10:00 - 19:00

Shift 2: 14:00 - 23:00

During the training period, the physical is required he physical attendance at the company's office situated in Bucharest (the first 2-3 weeks).

Benefits:

- Employment contract for an indefinite period

- Meal vouchers after the first 3 months

- Private medical insurance after the first 6 months

- Young and dynamic work environment and opportunities for advancement

- Specialized training within an international company