Technical Support Associate with German

Employer: PartnerHero
Domain:
  • Others
  • Customer Support - Client Service
  • Sales
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Brasov
  • BUCHAREST
  • Sibiu
  • nationwide
    Updated at: 21.10.2021
    Short company description

    PartnerHero is a mission-driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to Software QA, content moderation, design, engineering, and more. We work with over 75+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Bentobox. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.

    How We’re Different

    Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits but values inclusion, belonging, and opportunity.

    Requirements

    Excellent English and German - both written and verbal communication skills
    Action-oriented with strong organizational, analytical, and problem-solving skills
    Adaptability towards rapid changes
    Attentiveness and empathy towards clients
    Ability to multitask and learn new workflows
    Team player
    Great customer service skills via phone, chat, and email
    Knowledge about Ultrasound and medical imaging is a huge plus. Nurses, medical students, and sonographers are very welcome to apply!

    Responsibilities

    Providing excellent, friendly and positive customer service via email, chat and/or phone
    Helping customers solve problems with strong troubleshooting, reading comprehension and problem-solving skills
    Analyzing recurring customer issues and creating insight reports to help our Partners make their businesses better
    Answering pre-sales questions and qualifying leads to sales
    Helping customers with their payment process
    Able to work independently and collaboratively

    Other info

    What We Provide

    Full-time long term employment
    Competitive compensation based on experience
    Attractive benefits package including private medical care, meal tickets, WFH/travel allowance
    Access to free posture-based fitness workouts from home
    Training opportunities provided by PartnerHero and outside entities
    Mentorship and opportunities for cross-functional development