Dutch Order Management Role
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DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector, we have developed advanced skills that we use to help Companies relocate candidates globally, and assist candidates to relocate smoothly and find their desired employment.Requirements
Fluent Dutch and B2 English
Computer literacy (MS Office, Internet, ticketing systems)
Good communication skills (both written and verbal)
Strong analytical skills with an ability to solve a problem and track the resolution process
Rigorous and accurate working style
Basic domain knowledge
Previous experience in Customer relations management / order management / supply chain / logistics would represent an advantage
Management of all incoming requests/orders
Addressing all written/verbal requests and complaints received from the customers
Process improvements proposals/implementation
Manages customer relationship through providing daily operational support
Communicates all relevant information and ensures customer satisfaction regarding the activities in scope
Keeps Customer informed of progress at all stages
Processes all the order management requests in a timely manner and according to the Customer's instructions / procedures
Temporary remote work due to the pandemic and return to office after the situation improves;
Opportunity to work for one of the biggest brands in the world in a unique work environment;
Great career opportunity with a leading international outsourcing company;
Opportunity of professional and personal development in a multinational working environment through a variety of training programs (hard/soft skills);
Attractive compensation package with full access to a variety of benefits available through an online platform; the package can be customized on monthly basis depending on each employees’ needs.
Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.
Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with the hiring company for the initial screening of your profile suitability and duplicate check.