Dutch Order Management Role

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Employer: DK Global Recruitment
Domain:
  • Acquisitions - Logistics - Supplies
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 19.10.2021
    Short company description

    DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector, we have developed advanced skills that we use to help Companies relocate candidates globally, and assist candidates to relocate smoothly and find their desired employment.

    Requirements

    Fluent Dutch and B2 English
    Computer literacy (MS Office, Internet, ticketing systems)
    Good communication skills (both written and verbal)
    Strong analytical skills with an ability to solve a problem and track the resolution process
    Rigorous and accurate working style
    Basic domain knowledge
    Previous experience in Customer relations management / order management / supply chain / logistics would represent an advantage

    Responsibilities

    Management of all incoming requests/orders
    Addressing all written/verbal requests and complaints received from the customers
    Process improvements proposals/implementation
    Manages customer relationship through providing daily operational support
    Communicates all relevant information and ensures customer satisfaction regarding the activities in scope
    Keeps Customer informed of progress at all stages
    Processes all the order management requests in a timely manner and according to the Customer's instructions / procedures

    Other info

    Temporary remote work due to the pandemic and return to office after the situation improves;
    Relocation package;
    Opportunity to work for one of the biggest brands in the world in a unique work environment;
    Great career opportunity with a leading international outsourcing company;
    Opportunity of professional and personal development in a multinational working environment through a variety of training programs (hard/soft skills);
    Attractive compensation package with full access to a variety of benefits available through an online platform; the package can be customized on monthly basis depending on each employees’ needs.

    Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.

    Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with the hiring company for the initial screening of your profile suitability and duplicate check.

    DKWT