Jr Business Analyst

Established in 2010 by experienced industry professionals, Optima Solutions Services is a medium sized multilingual business processes outsourcing company with focus on quality. Optima supports its clients in growing their business and increasing customer satisfaction, through best in class approach for both sales and support services, through various channels and technologies. Optima’s medium size ensures better focus and customized solutions towards delivering high quality services and results.
Our journey started with an enthusiastic and experienced team and shortly Optima proved to be a reliable and high quality provider for large multinational companies in various industries like telecom, financial services and utilities. As recognition of our high quality services, Contact Center Magazine awarded Optima with the Best Medium Contact Center Awards at the Romanian Contact Center Awards Gala in 2013, 2014, 2016 and 2017.

Optima Solutions Services is part of Next Capital Group which operates mainly in the financial sector with total assets under management in excess of EUR 500 Million. Optima employs over 350 people in its offices in Bucharest, Iasi and Brasov!

CANDIDATUL IDEAL:
o Absolvent studii superioare (preferabil sectii cu profil informatic si/sau economic);
o Experienta minim 2 ani in configurare de baze de date;
o Cunostinte utilizare aplicatii tip CRM si SQL;
o Cunostinte Suita Microsoft- nivel avansat (MS Office- Word, Excel, PowerPoint);
o Abilitati numerice si de comunicare ;
o Atentie sporita la detalii si capacitate de organizare;
o Orientarea catre rezultate si focus pe indeplinirea obiectivelor;
o Abilitatea de a lucra intr-o echipa dinamica si de a se adapta termenelor limita;
o Atitudine pozitiva, abilitati de rezolvare a problemelor si capacitate de analiza.

RESPONSABILITATI:
o Efectueaza incarcarea si interogarea bazelor de date de la clienti in termenele si conditiile stabilite si se asigura ca toate datele sunt corecte si complete;
o Participa la manipularea bazelor de date in SQL/Acces pentru dezvoltarea de sisteme si baze de date interne;
o Sustine activitatea departamentului Operatiuni prin efectuarea taskurilor de setare si modificare a datelor din sistem, la timp si cu acuratete;
o Coordoneaza activitatea Scheduling Officer-ului cu care va colabora in mod direct;
o Verifica corectitudinea datelor extrase din sistem, intocmeste diferite rapoarte, in conformitate cu cerintele de business;
o Intocmeste analize si propune recomandari pentru atingerea obiectivelor de performanta;
o Documenteaza cerintele de business pentru noile functionalitati interne;
o Acorda suport pentru echipa de management privind cerintele IT (non-hardware) - functionalitati noi, creare useri, configurari meniuri simple in aplicatiile principale;
o Lucreaza constant in Power Bi pentru centralizarea informatiilor in vedere prezentarii catre Echipa de management periodic;
o Intelege procesele de business si propune imbunatatiri.