Accounts Operations Lead with French
At Hewlett Packard Enterprise, our ideas propel our world faster. We’re an industry-leading technology company. And we’re accelerating everything we do. With the industry’s most comprehensive portfolio, our technology and services help transform our customers around the world to become more efficient, more productive and more secure. They enable our customers to go further. And our employees to develop, learn and advance their careers. Ready to change the world? No one’s doing it faster.
Bachelor's degree in Business Management or equivalent
Typically 0-2 years experience
Basic understanding of business and sales processing tools, systems and practices
Good analytical, statistics and problem solving skills.
Good written and verbal communication skills
Mastery in French, English and local language.
Manage interactions with Sales in a way that maximizes customer satisfaction and communicate appropriately with other functions involved in the support administration process.
Perform workload forecasting & planning in partnership with assigned Country / Sub-Region Sales and Channel Partners team.
Provide ongoing resource and capacity planning to meet operational requirements.
Performs quality check for the cases and responsible for driving corrective actions.
Initiate and manage processing rework
Complete assigned processing rework
Initiate and manage request missing information queries with Sales or Customer.
Resolve any business decision needed request from processing team.
Resolve operational escalations relating to poor metrics and reduce internal / external customer complaints.
Understand the case and create / change quotes and contracts for their assigned accounts. Seek support of processing team as needed.
Analyse Order Acceptance Requirements
Complete Order Acceptance Checklist
Check Revenue Recognition Checklist
Analyse Order Recognition Requirements
Validate SMC codes, Stat Entry Requirements and Informal Contract Requirements
Responsible for DOR order handling, Stat Order Booking, Active Informal Booking, Order Record Retention and Acknowledge Order Booking
Overall responsibility for month-end close activities.
Adherence to all policy and audit requirements.
Adherence to compliance, standard process and procedures at all times.
Identifies & communicates process, program or procedure gaps to Business Operations team.
Process monitoring which includes providing input and feedback on process issues and opportunities for improvement to Business Operations team.
• A competitive salary and extensive social benefits
• Diverse and dynamic work environment
• Work-life balance and support for career development
• An amazing life inside the element! Want to know more about it?