EMEA SFDC Administrator Specialist
At Hewlett Packard Enterprise, our ideas propel our world faster. We’re an industry-leading technology company. And we’re accelerating everything we do. With the industry’s most comprehensive portfolio, our technology and services help transform our customers around the world to become more efficient, more productive and more secure. They enable our customers to go further. And our employees to develop, learn and advance their careers. Ready to change the world? No one’s doing it faster.
Bachelor's or Master's degree in Business Management or equivalent
Typically 4-6 years experience
Experience administering and maintaining sales tools, systems and online resources
Strong analytical, statistics and problem solving skills.
Understanding of and experience in applying business and sales processes and practices in various situations
Using forecasting and planning methodologies to develop guidance for deploying updates and enhancements to sales tools and systems
Excellent written and verbal communication skills
mastery in English and local language.
Ability to effectively communicate sales support plans, proposals, and results, and negotiate options at management levels.
Have proficiency in SFDC Administrative tasks
Establish and implement best practices with regards to system maintenance
Act as a single point of contact for HPE users in regards to questions or issues faced while using Salesforce.com system using the case management workflow, and offer resolution in alignment with internal HPE process and capabilities design
Offer technical troubleshooting solutions with high quality and managed high volumes of requests aligned with the ongoing SFDC release changes/enhancements
Combine both process, communication and analytical skills and knowledge to ensure the end resolution is satisfactory for the end user, measured through the case satisfaction survey process
Be responsible for analysis, resolution in the agreed SLA and response time agreed at WW level and in line with the case reason and scenarios covered
Act and collaborate with next level of support teams like WW Advance admin and IT or cross organization teams like Partner support, Profiling support, master data …etc
Resolve ad hoc requests or can be involved in ad hoc projects in line with the SFDC release
Testing of new capabilities and defects loading as per UAT( User Acceptance Testing) process
Set the technical details of access for SFDC users, updates the user setup in line with business needs, by allocating permissions, profiles, roles and special parameters
Create and updates queues and views in SFDC, can update the contact matrix for technical approval flow routing, sets and updates fields
Investigate the technical problems of the system and the errors that users claim
Import in SFDC with mass upload application data while generating the query parameters
Act as Subject matter expert on a specific area of expertize form SFDC
Create and sets the territory assignments of the sales community
Cover support for SFDC scenarios linked to: ABP, JBP, Territory management, Contacts, leads, opportunity, sales usability and mobility, workflow, renewals and all the other SFDC objects and processes
Analyse the cases for improvements of process and case management support model
• A competitive salary and extensive social benefits
• Diverse and dynamic work environment
• Work-life balance and support for career development
• An amazing life inside the element! Want to know more about it?