Senior Business Intelligence Analyst

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Angajator: Ascensos Contact Centre
Domeniu:
  • Customer support - Client service
  • IT Software
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 04.12.2021
    Scurta descriere a companiei

    Ascensos is an innovative customer care outsourcing specialist. We offer multichannel customer contact solutions across both traditional and digital channels.

    Cerinte

    Your experience will include:

    - At least 2 years in a results driven Information environment (within Call Centre would be advantageous) including experience of Management Information; Database analysis and Project Management
    - Experience in the following technical skills Data Warehousing, Data Modelling, Data Mining, SQL, Power BI and SSRS (advantageous)
    - Proven track record in data analytics, providing insight and recommendations for change to influence key decision makers
    - Ability to adapt quickly to any situation providing innovative new methods of analysing data
    - Knowledge of Automation processes
    - Good communicator: balances talking and listening in meetings, communicates complex issues simply and clearly, shares ideas and knowledge with others, ability to influence and challenge in a cross-functional environment
    - Meticulous attention to detail and a passion for excellence
    - Previous line management experience (advantageous)
    - Advanced level of English, both spoken and written

    Responsabilitati

    What you will do:

    - To produce all management information accurately and in a timely manner and to be able to develop reports, suggest improvements and identify discrepancies where necessary
    - Production of analysis resulting in clear recommendations and justification for these decisions
    - Be aware of all new developments (both client and Ascensos led) and their implications, along with maintaining data integrity and governance
    - Supporting the Head of BI, play an active role in meetings with key stakeholders across the business and client base

    Alte informatii

    What we offer:
    - Ability to develop your knowledge- internal Learning and Development Platform
    - Career growth- for lots of job opportunities we select team members who have demonstrated excellent skills and work ethic
    - Engaging atmosphere- we continue to have an engaging online community with diverse and fun competitions and channels
    - Attractive salary package & benefits