L2 It Customer Support- German
EVERIENCE Romania is present in Timisoara since 2013 and received in 2019 the 1st prize for High Tech companies on the local market.
Our main activities:
Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Salesforce, Cegid and for client-specific applications
IT Service Desk (40%): Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365
BPO (20%): Externalization of business processes, back-office activities within our specialization
Join and grow with EVERIENCE!
Choose a job that makes sense among our current opportunities.
Spoken languages: Fluent German+ Medium English
Previous service desk, onsite support and/or customer care experience
Analytical skills, providing positive customer service, interpersonal skills, listening skills, and team spirit
Energetic, enthusiastic, highly motivated and organized individual
A strong emphasis is placed on providing a timely resolution to support requests.
Availability to work in shifts
2nd level IT support for our client employees by providing support to end-users and will interface with an L1 service desk team to achieve deliverables supporting the end-users
Provide detailed and precise information to support teams and to the L1 team
Identifying, handling and solving the requests
Conduct diagnosis and solve or escalate incidents to the right departments
Monitor servers and services, Managing alerts: Promptly apply the documented fix or escalate to dedicated support team
Provide assistance to KM in retrieving /creating/ validating procedures
What we offer:
Central building offices with excellent view on the city, top facilities and equipment
Competitive salary, performance bonus, meal tickets and gift vouchers
Regina Maria medical package
Extra vacation days
Massage at the office day
Fruits on the house