L2 IT Customer Support -Dutch

Employer: EVERIENCE Romania
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 14.10.2021
    Short company description

    EVERIENCE Romania is present in Timisoara since 2013 and received in 2019 the 1st prize for High Tech companies on the local market.

    Our main activities:

    Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Salesforce, Cegid and for client-specific applications

    IT Service Desk (40%): Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365

    BPO (20%): Externalization of business processes, back-office activities within our specialization

    Join and grow with EVERIENCE!
    Choose a job that makes sense among our current opportunities.

    Requirements

    Spoken languages: fluent Dutch + English
    Previous service desk, onsite support and/or customer care experience
    Technical Background
    Analytical skills, providing positive customer service, interpersonal skills, listening skills, and team spirit
    Energetic, enthusiastic, highly motivated and organized individual
    A strong emphasis is placed on providing a timely resolution to support requests.
    Availability to work in shifts

    Responsibilities

    2nd level IT support for our client employees by providing support to end-users and will interface with an L1 service desk team to achieve deliverables supporting the end-users
    Provide detailed and precise information to support teams and to the L1 team
    Identifying, handling and solving the requests
    Conduct diagnosis and solve or escalate incidents to the right departments
    Monitor servers and services, Managing alerts: Promptly apply the documented fix or escalate to dedicated support team
    Provide assistance to KM in retrieving /creating/ validating procedures

    Other info

    What we offer:

    Central building offices with excellent view on the city, top facilities and equipment

    Competitive salary, performance bonus, meal tickets and gift vouchers

    Training opportunities

    Regina Maria medical package

    Extra vacation days

    Massage at the office day

    Fruits on the house