Real Time Operations Manager @ tazz by eMAG

At Tazz by eMAG, we stand for passion, quality delivered and know-how. We are always looking for the ones truly passionate about their work. If you are amongst them, you can rest assured there is a place for you in eMAG Group.

Mandatory Skills and Abilities:

• Proven experience of leading operational teams;
• Strong strategic and customer focus with a clear understanding of performance evaluation and metrics;
• Ability to communicate with others at all levels;
• Excellent organizational and leadership skills with a problem-solving ability;
• Prior experience in a customer excellence or quality project is an advantage;
• Adaptable in changing environments;
• Fluency in English;

Position Summary:

• Responsible for the effective operation of the Real Time ops team at country level;
• Directly manage the internal team;
• Collect, analyse and report contact KPIs (costs, service level, team happiness, etc.);
• Identify and implement improvement initiatives;
• Develop objectives for the Real Time Ops team’s day to day activities;
• Ensure proper training and quality processes in the team;

What we offer:
• Attractive salary and benefits' package;
• Opportunity to work with the latest developments in the industry;
• Stay in touch with new technologies and trends, suggest business directions and solutions;
• Internal learning platform to develop your knowledge, skills, and proficiencies & curated external content;
• The company offers a remote and semi-flexible working schedule and supports the education of its employees.