Real Time Operations Manager @ tazz by eMAG

Angajator: Tazz by eMAG
Domeniu:
  • Internet - eCommerce
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 25.10.2021
    Scurta descriere a companiei

    At Tazz by eMAG, we stand for passion, quality delivered and know-how. We are always looking for the ones truly passionate about their work. If you are amongst them, you can rest assured there is a place for you in eMAG Group.

    Cerinte

    Mandatory Skills and Abilities:

    • Proven experience of leading operational teams;
    • Strong strategic and customer focus with a clear understanding of performance evaluation and metrics;
    • Ability to communicate with others at all levels;
    • Excellent organizational and leadership skills with a problem-solving ability;
    • Prior experience in a customer excellence or quality project is an advantage;
    • Adaptable in changing environments;
    • Fluency in English;

    Responsabilitati

    Position Summary:

    • Responsible for the effective operation of the Real Time ops team at country level;
    • Directly manage the internal team;
    • Collect, analyse and report contact KPIs (costs, service level, team happiness, etc.);
    • Identify and implement improvement initiatives;
    • Develop objectives for the Real Time Ops team’s day to day activities;
    • Ensure proper training and quality processes in the team;

    Alte informatii

    What we offer:
    • Attractive salary and benefits' package;
    • Opportunity to work with the latest developments in the industry;
    • Stay in touch with new technologies and trends, suggest business directions and solutions;
    • Internal learning platform to develop your knowledge, skills, and proficiencies & curated external content;
    • The company offers a remote and semi-flexible working schedule and supports the education of its employees.