Application Support Specialist

IBM Client Innovation Center Central & Eastern Europe (CEE) was established in 2012 by joining several centers in Europe. The Delivery Center is part of a global network of 80 similar centers and uses the best IBM methods of work, global processes and techniques. The center has achieved CMMI Level 5 (Capability Maturity Model Integration) and its mission is to provide customers with software solution customized to their global business needs.

Experience in support and maintenance for a large enterprise working on mission-critical IT systems
Preferred experience in telecom industry
Experience in using: SQL PL/SQL Shell Scripting Java SOAP WebSphere
Experience with Unix and Windows, Oracle DB, Microsoft SQL DB
Experience in using Office products
Preferred experience with IIB, WPS, BPM
Problem solving skills
Team player
Proactive attitude

Efficiently operate and monitor systems to meet the SLA’s and KPI targets.
Execute and monitor daily production jobs based on operational procedures
Escalate where necessary all exceptions to normal processing exceptions which are not covered by operational procedures
Execute the instructions received from Application OS and DB administrators.
Ensure all operational checklists and handover documents are completed and filed.
Respond to alarms, notification and restore the service as specified in SLAs, following the procedures and interacting with client, L3 or other support teams
Perform investigations to identify the root cause for incidents, implement alarms and automation procedures for preventive maintenance
Operate and monitor various enterprise systems in order to ensure the functioning according to agreed performance standards. 24x7 stand by will be required.