Infrastructure Specialist - System Administration

IBM Client Innovation Center Central & Eastern Europe (CEE) was established in 2012 by joining several centers in Europe. The Delivery Center is part of a global network of 80 similar centers and uses the best IBM methods of work, global processes and techniques. The center has achieved CMMI Level 5 (Capability Maturity Model Integration) and its mission is to provide customers with software solution customized to their global business needs.

Bachelor's Degree: IT/Computer Science, Engineering, Technology
Experience with Linux, Windows, AIX/UNIX
DB knowledge: SQL/Oracle
Proven working experience with a least one of the following Systems: Windows, Unix, Linux and at least one of the programming languages such as Java, C++, or scripting languages: Windows Batch Scripting, Bash Scripting
Troubleshooting in Unix/Linux - proven experience with Unix based systems
Oracle/SQL - be able to create, run and analyze queries
Experience working with Ticket Systems ( such as Remedy, Optis, JIRA or others)
Analytical thinking (to be able to identify root cause of a problem - log and code analysis)
Customer-facing ( to be able to communicate in such a manner that is understandable to the end customer )
English: Fluent

Nice to Have:

German: medium
Application and Web Servers Administration
PL/SQL know-how represents a plus
Bash Scripting
Website and WebSphere know-how and troubleshooting represents a plus

Working with ticketing software (Incidents, Service requests and Change management).
Configuring, monitoring, tuning, and troubleshooting Linux/Suse/AIX VMs and physical servers. Performing audit tasks on cloud servers.
Responsibility with processing Incidents and Services Requests for application and compliance with the SLAs and the implementation of the necessary measures.
Responsibility to analyze the techniques in case of escalations or malfunctions (Incidents Impact 1 & 2)
Prepares and processes pro and reactive Problem Tickets in his department.
Prepares and implements changes in its department.
Responsible for the supervision of the tickets in SC2 and the good functioning of the application.
Keeps the application documentation updated (BHB / SHB etc)
Prepares and updates SKM (Service knowledge Management - IT solutions) on the application.
Implement new projects on applications together with the team of which it is part.
In case, of taking over new applications, or in case of internal transitions, he is responsible for the technical and professional acquisition of knowledge.
Planning the leave (with stand-in appointment, HO) in agreement with the team of which it is part.