Veeam Backup for Cloud & Service Providers Engineer

At Veeam, we’re obsessed. With the challenges we get to tackle. With the brilliant people we get to learn from. With the diverse culture we build every day through our people.

We've evolved into a multi billion-dollar company that's leading the data protection industry, but our culture of openness means everyone is heard and supported.

Qualifications

The ideal candidate will possess the following:

• Fluent English (reading/writing/speaking);
• Good knowledge of Windows Server OS and systems administration;
• Good knowledge of TCP/IP;
• Good knowledge of Microsoft SQL;
• Experience with any of the following will be a plus: Linux / vSphere / Hyper-V / Powershell / SAN;
• Experience in troubleshooting will be a plus;
• Demonstrate analytical and problem solving skills;
• Ability to quickly learn, understand and explain technical information;
• Ability and desire to take ownership of client issues through resolution;
• Excellent time management skills;
• Ability to work in a fast-paced environment

• Competitive compensation and benefits package;
• Modern office with free fresh coffee, fruits and snacks;
• Flexible benefits package which includes premium private health care and dental services for you and your dependents, transportation allowance, and parking;
• Wellness program including gym membership, massages in the office and company sponsored sports activities;
• An exceptional mature working environment with cool breakout & play areas and team building activities;
• Training and development opportunities to further progress your career;
• International environment where you can learn from multiple cultures working in the same office;
• Gamification (internal rewards and recognition achievement based system).

Job Description

Technical support engineer provides support and troubleshooting via telephone, email, and web conferencing to Cloud & Service Providers.

Responsibilities:

• Responsible for handling new cases according to the Veeam Service Level Agreement (SLA); providing initial support, diagnosing problems and determining the need for escalation;
• Fortify client relationships focused on 100% customer satisfaction;
• Document all customer interactions (emails, calls, etc.) accurately and within SLA in our CRM tool;
• Ensure proper and consistent communication of issue status to customers, sales representatives and senior engineers;
• Perform troubleshooting and analysis, including log file investigation.